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- Tasks: Provide excellent customer service and administrative support at our main campus reception.
- Company: Join the number one University in Greater Manchester for student satisfaction.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Why this job: Be the first point of contact and make a difference in students' lives.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with a diverse student body and a chance to develop your skills.
The predicted salary is between 24000 - 36000 £ per year.
Are you interested in joining the number one University in Greater Manchester for student satisfaction?
An exciting opportunity has arisen within Student Services for an enthusiastic, dynamic and motivated Customer Service Assistant (CSA). We are looking for an individual with a “can-do” attitude who is an excellent team player and who can deliver excellent customer service even under demanding, high-volume and busy periods in a key Receptionist role.
Our CSAs are required to provide initial reception duties to students, staff and visitors at our main campus. They also undertake a full range of administrative and clerical duties. It is expected the post holder will provide effective support for applicants, students and staff at the University.
The successful candidate will be required to provide a professional customer focussed reception service, to be the first point of contact (telephone, email, and face-to-face) at Senate House, University of Bolton and to undertake other general administrative duties as appropriate. Previous experience of working in a busy reception or customer facing role is essential.
The successful candidate will have effective written and verbal communication skills and be able to maintain a confidential, helpful and cooperative manner when working under pressure.
You should be committed to working with a diverse student body and be able to show sensitivity to individual differences. In order to meet the needs of the University and Student Services, a flexible approach to working patterns/hours is an essential requirement of this role.
You will be required to manage competing deadlines and have the ability to use your own initiative to resolve and refer a wide range of enquiry types.
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Customer Services Assistant (Receptionist) employer: University of Bolton
Contact Detail:
University of Bolton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (Receptionist)
✨Tip Number 1
Get to know the University of Bolton! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a CSA and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the University of Bolton.
We think you need these skills to ace Customer Services Assistant (Receptionist)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that 'can-do' attitude right from the start, so don’t hold back on expressing why you’re excited about this role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience, especially in busy reception or customer-facing roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate effective communication, so make sure your written skills come across clearly without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at the University of Bolton.
How to prepare for a job interview at University of Bolton
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled difficult situations or provided outstanding service in the past. This will show that you understand the importance of a 'can-do' attitude.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly. Prepare to discuss how you would handle inquiries both face-to-face and over the phone, demonstrating your ability to maintain a professional and helpful manner under pressure.
✨Demonstrate Flexibility and Team Spirit
Be prepared to talk about times when you've worked as part of a team or adapted to changing circumstances. Highlight your willingness to take on various tasks and your commitment to supporting a diverse student body, which is essential for this position.
✨Prepare for Common Reception Scenarios
Think about typical scenarios you might encounter as a receptionist, such as managing multiple enquiries at once or dealing with challenging customers. Practising your responses to these situations can help you feel more confident and ready to impress during the interview.
