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- Tasks: Support students with accommodation queries and provide excellent customer service.
- Company: Join the University of Birmingham's vibrant student community.
- Benefits: Earn £13.24 per hour, gain valuable experience, and enjoy flexible hours.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Make a difference in students' lives while enhancing your CV.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 10964 - 10964 £ per year.
Post title: Student Advisor for Student Living
College/Division: Accommodation and Operations
School/Department: Student Living
Full time/Part time: Part time, with full-time shifts available August-September
Duration of the Post: 22/06/2026 – 20/09/2026
Grade: 2
Hourly rate: £13.24 per hour plus holiday entitlement
Number of positions available: 40
Closing Date: 01/05/2026 at 23:55
Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.
The Student Advisor for Student Living will provide customer-focused administrative support within the Business Development Team within Student Living. This team delivers an accommodation service to all students at the University of Birmingham. The Student Living Hub, located in the retail area of campus, University Centre, is a student-facing service and where this post will mainly be based. The team plays a major role in ensuring university-owned and partner accommodation bed spaces are fully occupied, and that excellent customer care is always provided. The team handles accommodation applications for over 10,000 students each year, as well as providing advice, information and support to students living in the private sector, and is a liaison point for matters relating to the local community.
Main duties:
- Being part of a call center, responding to customer enquiries relating to a full range of accommodation issues over the phone as well as via the service desk; including complaints.
- Updating the student record database used by accommodation, StarRez, to ensure student’s records are kept up to date and that all correspondence is logged in an accurate and professional manner.
- Assisting the Business Development Team, Student Living with the allocation of students and academic groups with specific requirements; ensuring the room attributes match the requirements.
- Ensuring the continuity of service by updating notes following customer enquiries.
- Maintain good knowledge of private accommodation options across Birmingham as a city.
- Generating references for students moving into the private sector.
Person Specification:
- Experience of working in office administration or other similar role within a customer service/call centre environment is an advantage.
- Competence in IT skills and in using a variety of IT systems is an advantage (training on specific systems will be provided).
- Good, clear and concise verbal and written communication skills are essential, as you will be in regular communication with customers and colleagues.
- Good interpersonal skills and the ability to demonstrate a friendly and courteous manner towards both internal and external customers are essential.
- Ability to work with a wide range of people from culturally diverse backgrounds as well as an understanding of diversity and equality issues.
- Ability to work under high pressure environment.
- Confident phone manner and an ability to work in a call centre environment.
- Good teamwork skills and the ability to work as part of a team of core and student staff.
This position will be supporting Student Living during our business-critical period. Student Advisors must be fully available from 8th August to 1st September, as full-time shifts will be required during this time. Please ensure that you are able and eligible to work full-time hours during this period before applying.
If you are unsure about your eligibility, you can review university working hour restrictions and contact Worklink if you have any questions.
The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week.
In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.
Regarding the use of AI in applications: We review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.
Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.
Student Casual – Student Advisor – Student Living – Accommodation and Operations – Grade 2 – 900387 employer: University of Birmingham
Contact Detail:
University of Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casual – Student Advisor – Student Living – Accommodation and Operations – Grade 2 – 900387
✨Tip Number 1
Get to know the role and the team! Research the Student Living department and understand what they do. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, make sure you’re comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with current or past Student Advisors on LinkedIn or through university events. They can give you insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Student Casual – Student Advisor – Student Living – Accommodation and Operations – Grade 2 – 900387
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Student Advisor role. Highlight any relevant experience in customer service or administration, and connect it to what we do at Student Living.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Make sure your written communication is easy to read and free from jargon, as this reflects your ability to communicate effectively with students.
Apply Early: Don’t wait until the last minute! We might close the application early if we get a lot of interest. Head over to our website and submit your application as soon as you can to secure your chance!
How to prepare for a job interview at University of Birmingham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Advisor and the services provided by Student Living. Familiarise yourself with the accommodation options available and the common queries students might have. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've successfully handled customer inquiries or complaints. Be ready to discuss how you maintained a friendly and professional manner, especially under pressure.
✨Practice Your Communication
Clear communication is key in this role, so practice articulating your thoughts. You might want to do a mock interview with a friend or family member. Focus on being concise and clear, as you'll need to convey information effectively to students and colleagues alike.
✨Be Ready for Teamwork Questions
As a Student Advisor, you'll be part of a team, so expect questions about teamwork. Think of times when you've collaborated with others to achieve a goal. Highlight your ability to work with diverse groups and how you contribute to a positive team environment.