At a Glance
- Tasks: Be the friendly face of Vale Village, assisting guests and preparing accommodation.
- Company: Join a vibrant campus services team dedicated to excellent customer experiences.
- Benefits: Earn £13.45 per hour plus holiday entitlement with flexible hours.
- Other info: Great opportunity for personal growth and teamwork in a dynamic environment.
- Why this job: Make a positive impact on visitors while gaining valuable customer service experience.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn.
The predicted salary is between 26700 - 26700 € per year.
In this role you will be the first point of contact for many of our guests, and your team will rely on your skills to make a good impression on our visitors. You may also be asked to assist the site assistant team in accommodation preparation tasks. Positions are split across working at Vale Village and Selly Oak Village.
In this position you will mainly be based at a reception, ensuring our customer service is at its highest level. You may also play a key role in the preparation of Student Accommodation for our conference groups as well as supporting the summer programme and preparation for the start of the next academic year. You will be required to take a proactive approach to ensure accommodation is prepared to the highest standard and all tasks are completed on time.
Main Duties
- Provide a professional and friendly “meet and greet” first point of contact at the enquiry desk.
- Answer the telephone and transfer calls to the appropriate person promptly.
- Deal with queries, take details and, where appropriate, escalate or handle complaints.
- Check customers in and out, issuing keys where appropriate.
- Maintain a clean, tidy reception desk and surrounding areas.
- Report system failures (IT, door access, fire alarms, phone system) to the relevant department or supplier.
- Carry out administrative duties such as photocopying, laminating, filing and data inputting.
- Accept and sort post for delivery.
- Treat everyone with dignity and respect, supporting equality and valuing diversity.
- Assist Customer Service in auditing accommodation to identify maintenance and repairs.
- Assist with end‑of‑contract duties such as rubbish removal before cleaning and refurbishment.
- Assist with furniture and equipment removal and replacement; heavy lifting will be involved.
- Check inventories of furniture and fittings, ensuring accurate recording of faults or damage.
- Assist with preparation of accommodation for occupation, cleaning duties with training provided.
- Report maintenance defects to the Customer Service Team.
- Comply with security, health and safety issues, maintaining contact with reception during your shift.
- Provide a warm welcome to new residents in September 2026.
- Assist with check‑in of new residents, handing out keys and key cards.
- Process maintenance issues reported by residents, updating systems accurately.
- Deal with general queries from new residents.
- Perform other duties requested by the Customer Service Team to ensure residents, guests and visitors receive an excellent arrival experience.
Required Knowledge, Skills, Qualifications
- Training will be provided.
- An aptitude for manual tasks is desirable.
- Comfortable with face‑to‑face customer engagement.
- Comfortable entering flats occupied by residents.
- Friendly and approachable with an understanding of excellent customer service.
- Smart appearance.
- Good verbal and written communication skills.
- Attention to detail to keep accurate records during this busy period.
- Ability to work as part of a team and independently, using initiative when lone working.
- Self‑motivated, able to prioritise work.
- Proactive approach to work is desirable.
- Excellent work ethic and willingness to work flexible hours during this busy period.
Further Information
Must be available to work key dates: 2nd July, 11th.
Student Casual- Customer Service Advisor – Vale Village – Grade 2 – 905889 employer: University of Birmingham
At Vale Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member plays a vital role in creating memorable experiences for our guests. As a Customer Service Advisor, you will benefit from competitive hourly rates, flexible working hours, and comprehensive training opportunities that support your personal and professional growth. Join us in a dynamic environment that values teamwork, respect, and a commitment to excellence, all while being part of a community that prioritises student engagement and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casual- Customer Service Advisor – Vale Village – Grade 2 – 905889
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vale Village's social media and website. This will help you understand their vibe and tailor your responses to show you're a great fit.
✨Tip Number 2
Practice your 'meet and greet' skills! Since you'll be the first point of contact for guests, role-play with a friend or family member. Nail that friendly approach and make sure you can handle queries like a pro.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've shown excellent customer service or dealt with complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Student Casual- Customer Service Advisor – Vale Village – Grade 2 – 905889
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great impression, especially for a customer service role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for in a Customer Service Advisor. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with guests and residents.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role right there.
How to prepare for a job interview at University of Birmingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, like being the first point of contact and handling queries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your People Skills
Since this role involves a lot of face-to-face interaction, be ready to showcase your customer service skills. Think of examples from your past experiences where you’ve provided excellent service or resolved complaints effectively. This will show that you can handle the demands of the job.
✨Dress to Impress
A smart appearance is crucial for making a good first impression. Dress professionally for your interview to reflect the friendly and approachable image that the role requires. It shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
