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- Tasks: Welcome students and assist with check-ins at reception.
- Company: Join the University of Birmingham, a leading global university in a vibrant city.
- Benefits: Earn £14.08 per hour plus holiday entitlement; flexible hours available.
- Why this job: Be part of a diverse team and make a positive impact on student experiences.
- Qualifications: No prior experience needed; just bring your friendly attitude and communication skills.
- Other info: Must be available for full-time work from 18th to 21st September 2025.
Student Casual – Customer Service Advisor – Student Living – Campus Services – Grade 3 – 906007
Join to apply for the Student Casual – Customer Service Advisor – Student Living – Campus Services – Grade 3 – 906007 role at University of Birmingham
Student Casual – Customer Service Advisor – Student Living – Campus Services – Grade 3 – 906007
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Job Description
Position Details
School or Department: Student Living
Location: University of Birmingham, Edgbaston, Birmingham UK
Grade: 3
Positions available: 10
Hourly rate: £14.08 + holiday entitlement
Casual contract from: 25/8/25
Closing date: 12/8/25
This vacancy is only open for University of Birmingham students. Please be aware that the vacancy may be taken down early dependent on the number of applications received.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
In this role, you may be the first point of contact for many of our students and our team will rely on your skills to make a good impression. The positions will be split across working at the Vale Village and Selly Oak Village.
Role Summary
In this position you will be on one of our reception or satellite check in reception desks.
You will be required to take a proactive approach to work in order to ensure that students have a warm welcome and help them move in to our accommodation by giving students their key cards and handling their enquiries to the highest standard. The role requires attention to detail to ensure that accurate records are maintained. The individual will be dedicated, committed and have a passion for delivering excellent customer service during this very busy period for Student Accommodation. To support the Customer Operations Team Leader and Customer Service Management Team.
Main Duties
- Offer a high quality and first-class welcome to all those attending the reception area.
- Undertake front-of-house duties to ensure excellent customer service experience.
- Meet and greet students, contractors and all site visitors at reception, and provide polite and courteous customer service in person, on the telephone or via email.
- Provide full administration support to the accommodation team including allocation and check-ins, maintaining accurate data records, creating reports and sending out correspondence in bulk.
- Fully utilize the use of any internal database system to manage operations and communication with students.
- Responsible for checking in student customers, issuing keys when appropriate.
- Maintain a clean, tidy reception and common area of the highest level and surrounding areas outside of the reception desk
- Manage complaints confidently and efficiently, following escalation procedures where appropriate to their manager or to the relevant Customer Service Manager.
- Record maintenance tasks and repairs, ensure that repairs are chased before priority deadlines and provide updates to students/staff as required.
- Ensure daily handovers are completed.
- Issue daily any jobs that are required to be completed by the Customer Service Assistants ensuring that these are completed in the timeframe allocated, signing off any of these in the required manner and advising the Customer Service Manager of any delays.
- Undertake administrative tasks including word processing, sending email communications, photocopying, laminating, filing and data inputting and processing of reports.
- Work collaboratively with local community and wider University teams to ensure information and publications are updated and replenished.
- Promptly report any system failures which have been reported to reception (such as IT, Door access, fire alarms, phone system) to the relevant department or supplier and advise others as appropriate.
- Receive deliveries for the village and follow local procedure regarding delivery notes.
- Answering work radios in a professional and timely manner.
- Receive monies or take card payments as set out in the cash handling procedure.
- The post holder will report to the Customer Operations Team Leader; however, they will oversee and support administratively a portfolio of beds for the Customer Service Manager (where required)
- You will be expected to treat everyone with dignity and respect, supporting equality and valuing diversity.
- Any other duties as may reasonably be requested.
- To be fully aware of and comply with Security and Health and Safety issues at all times. You will be required to maintain contact with reception during your shift to ensure that updates on progress are recorded
- To provide a warm welcome to our new residents in September 2025
- To assist with checking in our new residents, including handing out keys and key cards to our residents
- Processing maintenance issues which are reported by our residents using the required procedures and updating our systems accurately (training will be provided)
- Dealing with general queries from our new residents
- Any other duties that may be required by the Customer Service Team in order to ensure that all our residents and visitors receive an excellent arrival and welcome experience.
Person Specification
- Previous experience is not required as full training will be provided. However, some skills in DIY and an aptitude for undertaking manual tasks is desirable.
- You must be comfortable with face-to-face customer engagement
- You must be comfortable entering flats that are occupied with our residents
- A friendly and approachable personality and an understanding of the importance of excellent customer service.
- A smart appearance is important
- Good communication skills are essential both verbal and written
- Attention to detail is essential to ensure that accurate records are kept and updated during this very busy period
- The ability to work as part of a team as well as using initiative when lone working in areas is required
- Self-motivated and can prioritize work, work individually and part of a team
- The ability to be proactive in the approach to work is desirable
- Excellent work ethic and a willingness to work flexible hours are very important during this busy and challenging period.
Additional Information
- You must be available to work the following days: 18 th , 19 th , 20 th, 21 st September 2025.
- If you cannot commit to full time hours in this period, we will not be able to consider your application.
- This role involves heavy lifting, such as removing rubbish and items from student accommodation.
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Student Casual - Customer Service Advisor - Student Living - Campus Services - Grade 3 - 906007 employer: University of Birmingham
Contact Detail:
University of Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casual - Customer Service Advisor - Student Living - Campus Services - Grade 3 - 906007
✨Tip Number 1
Familiarise yourself with the University of Birmingham's values and mission. Understanding their commitment to diversity and inclusion will help you align your approach during interviews and interactions, showcasing that you share their ethos.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in face-to-face interactions will prepare you for the role and demonstrate your ability to handle various situations effectively.
✨Tip Number 3
Be proactive in networking with current students or staff at the University. Engaging with them can provide insights into the role and the working environment, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your availability clearly, especially for the critical dates mentioned in the job description. Being upfront about your commitment to work during busy periods will show your dedication and reliability as a candidate.
We think you need these skills to ace Student Casual - Customer Service Advisor - Student Living - Campus Services - Grade 3 - 906007
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Student Casual - Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and education. Emphasise any customer service experience or roles that demonstrate your ability to engage with people effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the University of Birmingham. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to creating a welcoming environment for students.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Birmingham
✨Show Your Customer Service Skills
As a Customer Service Advisor, you'll be the first point of contact for students. Be prepared to demonstrate your ability to provide excellent customer service. Think of examples from your past experiences where you successfully handled inquiries or resolved issues.
✨Emphasise Teamwork and Initiative
This role requires working as part of a team as well as taking initiative when needed. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute positively to the team dynamic at the University.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with complaints or managing busy periods. Prepare responses that show your problem-solving skills and your ability to remain calm under pressure.
✨Dress Smartly and Be Approachable
First impressions matter! Dress smartly for your interview and maintain a friendly, approachable demeanour. This will reflect the welcoming attitude expected in the role and show that you understand the importance of a professional appearance.