Recruitment & Operations Administrator - Campus Services - 106586 - Grade 4

The purpose of this role is to support Worklink in developing and maintaining a student casual work service, working to place students across a range of University departments and roles on campus and provide end-to-end administration support for student casual workers. The post holder will contribute to end-to-end service administration support within the Worklink Team. You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service standards.

The role will involve liaising with a range of University stakeholders, usually being the first point of contact for customers so a professional and customer service focused outlook is required. The end-to-end process consists of two main areas: recruitment and onboarding, with the work being split into separate sections of the team. While the post holder will primarily work within the Recruitment section, there will be occasions where they will need to take on responsibilities typically handled by the onboarding section.

• Managing recruitment campaigns including advertising jobs, shortlisting, issuing casual work offers and liaising with hiring managers to support them through the recruitment process.
• Responding to queries in-person as well as via the Worklink Portal and telephone and escalating where appropriate.
• Working collaboratively with the Worklink team to ensure recruitment and payroll deadlines are met.
• Ensuring full compliance with employment legislation (Right to Work checks, working hours, assignment duration) and internal University policies.
• Liaising with stakeholders including hiring managers, HR, Payroll and the IT Service Desk.
• Attending events to promote the Worklink service to students.
• Contributing to regular team meetings, one-to-ones and performance reviews ensuring that own skills are aligned to team, department, and University requirements.
• Providing support and cover for other Worklink team members during demanding workloads and absence as part of own personal development.
• Ensuring own activity meets agreed SLAs, milestones and KPIs.
• Conducting data entry onboarding tasks including processing casual assignments on the system, ending assignments and conducting DBS checks when required for the job role.
• You will be required to manage and prioritise a varied workload to deliver within required time frames and maintain an awareness of activity across the department and wider University as appropriate.

You will be working under the direction of a senior manager, but with the autonomy to deliver the outputs required. You will work within the framework of existing policies, processes and procedures for the department. You will take day-to-day decisions on what advice to give and on responding to and resolving queries.

This role will be liaising with internal colleagues and stakeholders, as well as external stakeholders, with an expectation of maintaining good working relationships with all.

• Experience of working in a recruitment role.
• A strong customer service focus and proactive approach to resolving queries.
• Excellent communication skills and ability to adapt to a diverse range of customers.
• Ability to work independently and manage own workload, including reacting to ever changing priorities within a fast‑paced environment.
• Excellent IT skills including Microsoft Office, and ability to learn new software and processes.
• Resilience when working under pressure.
• Excellent attention to detail.
• GCSEs at a minimum of grade C/4 in English and Mathematics, or the equivalent level 2 qualification.
• Able and willing to work flexibly.

are between 8:30 am and 5 pm Monday to Friday, with some evening work required during peak periods and occasional weekend work for events.

• 40 days paid holiday a year.
• One paid day a year for volunteering.
• Occupational sick pay.
• Pension scheme.
• Three high‑quality subsidised day nurseries.
• Support for work‑life balance with flexible working arrangements where appropriate.

The University of Birmingham is proud to be a leading global university and is committed to fostering an inclusive environment. We warmly welcome people from all backgrounds and are committed to sustainability. For more information about our work to create a fairer university, please visit our website.