Overview
In this role you will lead the development and management of DARO’s systems and data landscape to advance fundraising and alumni engagement. You will oversee a team across data, finance and insight, ensuring CRM stability, data integrity and actionable reporting. You will partner with IT and other colleagues to deliver data-driven solutions that support the Birmingham In Action campaign and university priorities. The position combines systems leadership with stakeholder engagement and change management in a large, mission-driven campus setting.
Pay / Benefits
- 40 days paid holiday per year
- one paid volunteering day per year
- pension scheme
- occupational sick pay
- three nurseries (subsidised)
- flexible working opportunities
Responsibilities
- Take overall accountability for DARO's systems (CRM, platforms, integrations) and ensure they are stable, secure and fit for purpose
- Lead and develop a team across data, insight and finance to align with strategic plans
- Manage data collection, storage and processing, data quality and governance
- Develop and maintain PowerBI reporting suites; present insights to senior leadership and drive user engagement
- Oversee training, documentation and user support for CRM and related systems
- Ensure regulatory compliance for data handling (GDPR, FOI, SARs) and collaborate with Legal/Development Services
- Foster collaboration across departments and external suppliers; manage budgets and resources
- Champion equality, diversity and inclusion and sustainable working practices
Key requirements
- Degree level education plus significant relevant practical experience
- Experience in fundraising operations, preferably in higher education or large non-profits
- Extensive experience managing information systems and technology (CRM, web tools) with knowledge of Blackbaud CRM or Raiser's Edge an advantage
- Proven ability to deliver complex IT projects with project and change management
- Excellent stakeholder management and customer service skills
- Strong operational planning and ability to manage reporting suites; BI and PowerBI familiarity
- Knowledge of GDPR data protection and fundraising regulation; experience with FOI/SARs
- Experience leading a team and developing strategies and objectives
- Strong communication skills and ability to present complex data to varied audiences
- Ability to balance priorities and work with cross-functional teams
- Stakeholder management
- Analytical mindset
- Collaborative problem solving
- CRM management (Blackbaud CRM/Raiser’s Edge)
- PowerBI and BI reporting
- Data governance and quality assurance
Head of CRM Data and Insight - Professional Services - 104318 - Grade 8 employer: University of Birmingham
The University of Birmingham is an exceptional employer, offering a vibrant academic environment that fosters innovation and collaboration. With a strong commitment to employee development, the School of Chemistry provides ample opportunities for career advancement and leadership roles, all while being situated in a dynamic city known for its rich cultural heritage and supportive community.
