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- Tasks: Lead a team to deliver exceptional food and beverage service on campus.
- Company: Join the University of Birmingham, a diverse and inclusive workplace.
- Benefits: Enjoy 40 days holiday, flexible working, and professional development opportunities.
- Why this job: Make a real impact in a vibrant campus environment while developing your leadership skills.
- Qualifications: Experience in food service management and a passion for customer service.
- Other info: Dynamic role with opportunities for career growth and community engagement.
The predicted salary is between 29647 - 31460 £ per year.
Job Title
Food and Beverage Manager – Campus Services – 106457 – Grade 5
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
Grade: 5
Contract: Full Time (Annualised hours); Permanent
Closing date: 3 November 2025
Overview
The post-holder will be responsible for leading a team and providing excellent customer service in one of Campus Services outlets, planning and delivering against key performance indicators within the budget, and proactively supporting the Food and Beverage senior management team.
Our offer
We are committed to developing staff through our Birmingham Professional programme and offer a flexible working environment where possible. Benefits include 40 days paid holiday per year, one paid day for volunteering, occupational sick pay, a pension scheme, and three subsidised nurseries. The University supports diversity and inclusion and provides opportunities for career development.
Main Duties
- Ensure that areas within your area of responsibility are set up and operated adhering to Standard Operating Procedures or Brand Guidelines. Ensure that all operational and standards audits are passed.
Financial
- Create and deliver a sales plan to achieve the sales target for the unit.
- Control all associated costs; Staff Costs, Casuals, Gross Profit %, Maintenance & Repairs, Consumables, and other controllable costs.
- Manage the stock system to deliver great product availability while minimising waste; support monthly stocktakes and actions to improve Gross Profit.
- Deliver all event activity on time and within budget constraints.
- Monitor cash handling and till/system functions; investigate non-compliance and implement robust controls to prevent recurrence.
Safe ways of working
- Operate your area safely and efficiently; take remedial action for any procedural breaches and implement prevention plans.
- Ensure agreed standards of food and beverage service are delivered, and that all preparation meets legal requirements and quality standards.
- Comply with licensing law when serving alcohol and ensure team compliance.
- Audit units regularly; address issues promptly, implement corrective actions, and provide training to prevent recurrence.
- Maintain and operate facilities; escalate unresolved issues to your Manager.
- Adhere to all work rules and codes of practice including Health & Safety, COSHH, HACCP, hygiene, and allergen recording systems.
- Complete administration and paperwork professionally and timely.
Leadership
- Adhere to University HR policies and employment law; set goals and develop staff capability.
- Model customer-first service; train and support staff to deliver consistent service.
- Anticipate customer and unit needs; communicate with the line manager to ensure an optimal environment during shifts.
- Collect and act on customer feedback; provide coaching and development for the team.
- Monitor key business indicators and provide coaching to achieve goals; develop rolling training plans and maintain training records.
- Conduct regular job chats and performance/development reviews; ensure timely, fair, and consistent processes.
- Implement University HR policies on absence and performance management in consultation with HR Advisory as needed.
- Support equality and values diversity; Deputise for the Manager when required.
Operational requirements
- Hours: 35-hour week with 7/365 rota on campus; includes weekend and evening work as required.
- Participate in the BOPS duty management rota (7/365).
- Undertake works across all University of Birmingham campuses as requested to support the Division and wider University activities.
Required Knowledge, Skills, Qualifications, Experience
- Educated to NVQ Level 3 in a relevant subject or equivalent experience in a commercial food service setting.
- Literacy and numeracy skills (GCSE Maths or equivalent at Grade C/4 or higher).
- Considerable supervisory/management experience in a commercial food service and preparation environment.
- Current Food Safety Level 4 certificate.
- Full, clean driving license desirable for potential driving of University vehicles.
- Current Personal Licence for sale of alcohol, or willingness to obtain with training and support.
- Ability to contribute to developing sales and service plans to grow the business.
- In-depth knowledge of Health and Safety at Work Act, HACCP, COSHH, waste disposal, and related regulatory guidance; knowledge of fire procedures and ability to lead compliance.
- Proficiency with Microsoft Office suite.
- Clear, concise verbal and written communication; strong interpersonal skills and ability to interact with managers, staff, and customers.
- Excellent organisational skills; ability to lead a team and work within a management team to deadlines.
- Motivated, team player able to engage with multiple student and staff groups; able to work under pressure and to timelines.
- Understanding of equality and diversity and ability to address related issues in line with policies.
- Ability to present a professional appearance in uniform.
Context and outcomes
You will provide proactive contributions in developing and delivering sales and service plans and lead a team to provide excellent customer service in one of the catering outlets.
We are committed to equality, diversity, and inclusion and hold accreditations such as Athena SWAN, Race Equality Charter and Disability Confident. The University seeks to create a fair and inclusive workplace and sustainable practices.
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Food and Beverage Manager - Campus Services - 106457 - Grade 5 employer: University of Birmingham
Contact Detail:
University of Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Manager - Campus Services - 106457 - Grade 5
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Birmingham through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Food and Beverage Manager role.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. Show us that you’re not just interested in the job, but also in contributing to the campus community and its goals.
✨Tip Number 3
Practice your customer service scenarios! As a Food and Beverage Manager, you'll need to demonstrate how you handle various situations. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at the University of Birmingham.
We think you need these skills to ace Food and Beverage Manager - Campus Services - 106457 - Grade 5
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Food and Beverage Manager role. Highlight your relevant experience in food service management and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. If you've got experience with financial management or team leadership, let us know how you've successfully applied these in past roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so make sure your passion for food and beverage service comes across!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and gives you a chance to explore more about us and the role before applying.
How to prepare for a job interview at University of Birmingham
✨Know Your Stuff
Before the interview, make sure you’re familiar with the University of Birmingham's Campus Services and their food and beverage operations. Brush up on relevant regulations like HACCP and COSHH, as well as the latest trends in customer service within the food industry.
✨Showcase Your Leadership Skills
As a Food and Beverage Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to train staff, handle customer feedback, and implement operational improvements.
✨Be Financially Savvy
Understand the financial aspects of the role, such as creating sales plans and managing costs. Be ready to discuss how you’ve previously controlled budgets and maximised gross profit in a food service setting.
✨Demonstrate Your Commitment to Diversity
The University values diversity and inclusion. Be prepared to talk about how you’ve fostered an inclusive environment in your previous roles and how you plan to support these values in your new position.
