Fixed Term Contract -Student Role–Graduate Support Assistant –Careers Network– Grade 2– 106191

Fixed Term Contract -Student Role–Graduate Support Assistant –Careers Network– Grade 2– 106191

Join to apply for the Fixed Term Contract -Student Role–Graduate Support Assistant –Careers Network– Grade 2– 106191 role at University of Birmingham

Fixed Term Contract -Student Role–Graduate Support Assistant –Careers Network– Grade 2– 106191

Join to apply for the Fixed Term Contract -Student Role–Graduate Support Assistant –Careers Network– Grade 2– 106191 role at University of Birmingham

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Job Description

Position Details:

School or Department: Careers Network

Location: University of Birmingham, Edgbaston, Birmingham UK

Grade/Band: Grade 2

Hourly rate: £13.06 per hour plus holiday entitlement

Casual contract from:15/09/2025– 30/06/2026

Advert closing date:04/09/2025, 23:55pm

Number of positions available: 4

Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

Careers Network is looking to recruit 4 Graduate Support Assistants who are committed to supporting 2025 graduates in accessing appropriate employability services in order to improve their graduate outcome. The Graduate Support Assistants will be working as part of the Graduate Transitions Team.

The team will support the institutional initiative of providing enhanced support to 2025 graduates who will have experienced a more challenging final year and / or have experienced a difficult start to entering the graduate labour market.

This role would suit University of Birmingham final year / Master’s students passionate about helping former students who are facing challenges in employment and getting started on the career ladder. You will be reliable, approachable and have an excellent telephone manner and a strong customer service approach. You will undertake research using social media and the internet, make supportive exploratory phone calls to graduates and record information and data.

Working pattern: 12 hours per week, including some evenings and weekends at various times.

Role Summary

The Graduate Support Assistants will form the ‘Graduate Success Project Team’, working under the Graduate & Student Employability Manager. The project comprises of an organized communication campaign to cohorts of 2025 graduates, to assess how they are getting on with their employability journey and signposting accordingly.

Main Duties

• Undertake research online using social media platforms to identify the status and main activity of graduates
• Conduct telephone calls with recent graduates in a professional and personable manner, at various times in the day including evenings and weekends
• Collect and record information in a way that meets specific data quality criteria, operational requirements, and GDPR
• Attend planning and review meetings and contribute to projects undertaken by the Graduate Projects team

To carry out any other duties that is within the scope of the job description.

Person Specification

• A University of Birmingham current final year undergraduate / postgraduate student
• A positive and enthusiastic attitude with a willingness to work with a wide range of people
• The ability to work confidently and independently whilst also being able to work well as part of a team
• The ability to work under pressure
• A positive, friendly, supportive attitude and an excellent telephone manner
• Excellent spoken and written English
• Experience of using social media platforms e.g. LinkedIn
• Ability to record data quickly and accurately and experience of using spreadsheets
• Research ability and attention to detail
• Ability to work flexibly including weekend and evenings
• It is not necessary but would be beneficial if you are a Mandarin speaker.

For any informal queries, please contact Saba Javed

s.javed.1@bham.ac.uk

View our staff values and behaviours here

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing.

About Us

Our Shared Value

Each professional services area will outline how the values apply in their area and the ‘behaviours expected from colleagues to ensure we embed them in everything we do

• Ambitious

• We are confident in the University of Birmingham and project this globally. ‘We are focused on our goals are clear about ‘our strengths, and pursue our own direction. We are bold and take intelligent risks.

Innovative

• We enjoy being the first to do things. Inspired by our Birmingham heritage, we are resourceful, creative, grounded, and practical, and seek to make a real and positive difference to the world around us.

Open

• We welcome colleagues, collaborators, and students from across the world to work and study with us. We are committed to academic freedom, freedom of speech, and equality of opportunity for all. We expect everyone to act with sensitivity, respect, and fairness.

Collaborative

• The major challenges facing our city, nation, and the world cannot be solved if we act alone. We enhance out research and education by pursuing creative partnerships within and beyond university.

Responsible

• We operate with transparency, trust, and respect. We value our role as an anchor institution for Birmingham, We strive to be excellent employer, to reduce inequalities in access to education, and to place sustainability at the heart of our work.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Part-time

Job function

• Job function

  Education and Training

• Industries

  Higher Education

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