Education Support Team Manager - College of Arts and Law - 97676Z26 - Grade 6

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students. You will oversee the delivery of all teaching and learning related activity within your designated service area. This will involve managing teams of Professional Services staff and working closely with key senior academic educational leads and the Professional Services network across your designated service area.

Main Duties

• Staff Management and Recruitment
  • Individually or through intermediary managers, provide leadership to and manage a team(s) responsible for delivering administrative services to support the educational strategy of your designated service area.
  • Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team.
  • Promote equality and values diversity, acting as a role model and fostering an inclusive working culture.
  • Plan and make recommendations on team structures and recruitment strategies that ensure sufficient resources are available to deliver service.
  • Manage staff performance and address areas of concern confidentially and sensitively.
• Administrative Service
  • Ensure accuracy and establish sufficient quality control/data checking methodologies.
  • Support the development of plans within your designated service area and, at times, within the University.
  • Prepare and deliver management and institutional reporting within set deadlines analysing and interpreting complex data sets where required.
  • Troubleshooting and problem solving for any general issues that arise, escalating as necessary to the relevant section or colleague.
  • Act as a key contact and link between the designated area, College and University.
• Education Support
  • Manage, maintain, and oversee all teaching and learning related activity in accordance with University/Regulatory Body regulations/Codes of Practice across the academic cycle.
  • Working closely with key members of academic and professional services staff to provide an effective administrative service.
  • Maintain a focus on the quality of the student experience in your service area.
  • Manage and support Education related projects.

Required Knowledge, Skills, Qualifications, Experience

• Educated to Degree level (or equivalent level qualifications).
• Significant practical experience in a similar role.
• A levels or an equivalent level 3 qualification.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
• Experienced in a role where you are expected to provide staff support, development, and motivation.
• Significantly experienced in communicating and collaborating with all levels of staff.
• Able to influence change and decision making by evaluating work and analysing the benefits, costs and risks of alternative scenarios.
• Excellent communication skills with a proven ability to communicate effectively with staff, students, and external stakeholders.
• Proven IT literacy with demonstrable proficiency in the use of the Microsoft Office suite of programmes.
• The ability to cope with change in a fast moving, dynamic environment.

Dimensions

As a key team manager you will be expected to lead and motivate a team or teams with multiple members to provide an excellent service. You will have responsibility for managing the administration of a portfolio of study elements delivered by a range of academic staff.

Planning and organising

You will be required to develop initiatives and approaches proactively, identify and recommend improvements to the service.

Problem solving and decision making

You will be expected to provide expert advice and proactively troubleshoot when issues arise.

Internal and external relationships

This role will be liaising with internal (and in some cases, external) colleagues and stakeholders.