Education Support Administrator - School of Social Policy - 31849Z26 - Grade 4

Position Details

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595

Grade: 4

Full Time, Fixed Term contract up to April 2027

Closing date: 2nd June 2026

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Benefits

• 40 days paid holiday a year
• One paid day a year for volunteering
• Occupational sick pay
• Pension scheme
• Three high quality subsidised day nurseries

Role Summary

At the University of Birmingham, students are at the heart of all we do. You will develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team. You will join a professional services team passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will be involved in all aspects of administrative work supporting the delivery of our taught and research programmes for students. This will include providing timely and accurate administrative support for:

• Student recruitment and admissions
• Welcome activities
• Induction
• Timetabling
• Attendance monitoring
• Examinations
• Student progression
• Placements and graduation

Main Duties

• Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example recording student attendance information or seeking draft exam papers from academic staff for approval.
• Regularly communicate relevant information to students, staff and external providers.
• Provide administrative support for event planning and delivery that enhances the curriculum and student experience.
• Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to the annual programme/module review and evaluation processes.
• Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Provide a professional secretarial service to relevant committees and meetings where required.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Qualifications

• Some professional experience in similar roles.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).

Additional Attributes

• Able to work to tight deadlines in a collaborative team environment.
• Capable of supporting other team members.
• Strong customer‑service orientation.
• Effective communication and delegation skills.
• Highly organised with the ability to prioritise work proactively, independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Self‑directed and proactive.
• Adaptable to change in a fast‑moving, dynamic environment.
• Knowledge of equality and diversity policies and how to respond to issues.

Note on Delegation and Decision Making

Will work under the direction of a senior manager, but with some autonomy to deliver the outputs required. Will take day‑to‑day decisions on answering queries and will be expected to refer queries on as appropriate.

Relationship Management

Will liaise with internal colleagues and stakeholders and possibly external stakeholders with an expectation of maintaining good working relationships with all.

Equality, Diversity and Inclusion

We are committed to promoting equality, diversity and inclusion. We hold Athena SWAN, Race Equality Charter and Disability Confident accreditations and have an Equality, Diversity and Inclusion Centre that continuously works to improve the University as a fair and inclusive place to work.