Deputy Education Support Manager - School of Social Policy and Society - 80443 - Grade 6

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students. You will oversee the delivery of all teaching and learning related activity within your designated service area.

Staff Management and Recruitment

• Individually or through intermediary managers, provide leadership to and manage a team(s) responsible for delivering administrative services to support the educational strategy of your designated service area.
• Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team.
• Promote equality and values diversity, acting as a role model and fostering an inclusive working culture.
• Plan and make recommendations on team structures and recruitment strategies that ensure sufficient resources are available to deliver service.
• Manage staff performance and address areas of concern confidentially and sensitively.
• Build relationships and manage expectations of the team.

Administrative Service

• Ensure accuracy and establish sufficient quality control/data checking methodologies.
• Support the development of plans within your designated service area and, at times, within the University.
• Prepare and deliver management and institutional reporting within set deadlines analysing and interpreting complex data sets where required.
• Troubleshooting and problem solving for any general issues that arise, escalating as necessary to the relevant section or colleague.
• Act as a key contact and link between the designated area, College and University.
• Proactively engage with/contribute to process improvement and the development of service delivery capability.
• Maintain a focus on the quality of the student experience in your service area.
• Manage and support Education related projects.

As a key team manager you will be expected to lead and motivate a team or teams with multiple members to provide an excellent service. You will have responsibility for managing the administration of a portfolio of study elements delivered by a range of academic staff. Your team’s customers will number in the dozens of academic staff and other colleagues, and hundreds or thousands of students.

Planning and organising: You will be required to develop initiatives and approaches proactively, identify and recommend improvements to the service, and work across the College and University as required.

Problem solving and decision making: You will be expected to provide expert advice and proactively troubleshoot when issues arise.

Internal and external relationships: This role will be liaising with internal (and in some cases, external) colleagues and stakeholders.

Qualifications and Experience

• Educated to Degree level (or equivalent level qualifications).
• Significant practical experience in a similar role.
• A levels or an equivalent level 3 qualification.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).

You will be experienced in a role where you are expected to provide staff support, development, and motivation. Significantly experienced in communicating and collaborating with all levels of staff and able to demonstrate a proven ability to set and maintain standards for your designated service.

In addition to the above, you should be able to demonstrate and/or evidence the following:

• Excellent communication skills with a proven ability to communicate effectively with staff, students, and external stakeholders.
• Exemplary attention to detail and the ability to work confidentially.
• The ability to act with tact and diplomacy when dealing with confidential matters.
• Proven IT literacy with demonstrable proficiency in the use of the Microsoft Office suite of programmes.
• The ability to work to tight deadlines in a collaborative team environment.
• The ability to cope with change in a fast moving, dynamic environment.
• The ability to develop and manage service delivery capability to high standards.
• Knowledge of the protected characteristics of the Equality Act 2010.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community.