At a Glance
- Tasks: Lead a team to manage complex student health and professionalism cases.
- Company: University of Birmingham, a leading institution in healthcare education.
- Benefits: Enjoy 40 days holiday, flexible working, and a supportive work environment.
- Other info: Join a diverse team committed to equality and professional development.
- Why this job: Make a real difference in students' lives while enhancing their educational experience.
- Qualifications: Degree level education and experience in compliance or regulatory frameworks.
The predicted salary is between 36636 - 46049 £ per year.
Position Details
College of Medicine and Health – University of Birmingham, Edgbaston, Birmingham, UK. Full‑time, fixed‑term contract until August 2027. Grade: 7. Salary range: £36,636 – £46,049, with potential progression to £48,822.
Benefits
- 40 days paid holiday per year
- One paid day per year for volunteering
- Occupational sick pay
- Pension scheme
- Three high‑quality subsidised day nurseries
- Flexible working arrangements
Background
Students in professional healthcare programmes must demonstrate professional standards to be fit to practise. The College must manage academic appeals and Fitness to Practise referral cases, preventing legal repercussions and ensuring compliance with regulatory bodies.
Role Summary
The Case Manager will lead a team, manage complex cases, and enhance the student experience through proactive services and guidance.
Responsibilities
- Investigations
- Facilitate thorough investigations and prepare detailed reports in collaboration with Investigating Officers.
- Coordinate with the University’s Legal Services for complex cases.
- Compile, check, and index case files to ensure completeness.
- Hearings and Appeals
- Provide professional support and advice for Fitness to Practice Hearings, using detailed knowledge of procedures and regulatory guidance.
- Exercise professional judgement to guide decisions.
- Manage interview processes for witnesses and students.
- Prepare and brief witnesses and students for hearings.
- Ensure hearing outcomes are actioned and followed through.
- Record and monitor appeal progress, reporting to the Head of Operations.
- Maintain accurate case records and provide management information to the University and relevant regulatory bodies.
- Ensure safe suspension of study when required, working with stakeholders.
- Act as Secretary to College and University Misconduct and Fitness to Practise Committees, writing notes and follow‑up letters.
- Quality Assurance and Training
- Develop and implement quality assurance mechanisms that meet University and PSRB standards.
- Design and deliver training materials and briefings for academic and clinical colleagues involved in Fitness to Practise activities.
- Review and update procedures, guidance, and templates to reflect regulatory changes.
- Collaborate with senior colleagues to ensure procedures are legally sound and transparent.
- General
- Promote equality and diversity, acting as a role model for an inclusive working culture.
Qualifications
- Degree level (or equivalent qualifications) plus relevant practical experience.
- Ability to review and understand multiple regulatory frameworks and implement complex procedures.
- Knowledge of external legislation (GDPR, Equality Act, Human Rights Act).
- Excellent organisational, communication and relationship‑building skills.
- Highly developed written communication skills for drafting guidance, reports and correspondence.
- Negotiation and influence skills.
- Experience in a compliance‑based organisation.
- Experience sourcing, analysing and reporting on management data.
- Conceptual and analytical problem‑solving ability.
- Strong confidentiality practices.
- Understanding of the Equality Act 2010 protected characteristics and fairness in daily activity.
Other Requirements
All applicants will undergo safeguarding checks and occupational health clearance prior to appointment.
Equal Opportunity Statement
The University is committed to promoting equality and diversity, ensuring fair treatment of all staff and students.
Case Manager: Student Health and Professionalism Concerns - College of Medicine and Health - 10[...] employer: University of Birmingham
The University of Birmingham offers a supportive and inclusive work environment, prioritising employee well-being with generous benefits such as 40 days of paid holiday, flexible working arrangements, and opportunities for professional development. As a Case Manager within the College of Medicine and Health, you will play a crucial role in enhancing student experiences while enjoying a collaborative culture that values diversity and promotes growth in a prestigious academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager: Student Health and Professionalism Concerns - College of Medicine and Health - 10[...]
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Birmingham, especially those in the College of Medicine and Health. A friendly chat can give us insider info on the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the specifics of the role. Brush up on your knowledge of regulatory frameworks and be ready to discuss how you’d handle complex cases. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! During interviews, articulate your thoughts clearly and confidently. Remember, as a Case Manager, you'll need to convey complex information effectively, so let’s demonstrate that from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows your enthusiasm for the role. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Case Manager: Student Health and Professionalism Concerns - College of Medicine and Health - 10[...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in managing complex cases and your understanding of regulatory frameworks. We want to see how you fit into our team!
Show Off Your Writing Skills:Since this role requires excellent written communication, take the time to craft clear and concise documents. Use professional language but keep it engaging. Remember, we’re looking for someone who can draft guidance and reports effectively!
Be Specific About Your Experience:When detailing your past roles, focus on specific examples that demonstrate your ability to handle investigations and hearings. We love seeing concrete achievements that relate to the responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at University of Birmingham
✨Know Your Stuff
Make sure you thoroughly understand the role of a Case Manager in student health and professionalism concerns. Familiarise yourself with the College's policies, relevant legislation like GDPR and the Equality Act, and the specific responsibilities outlined in the job description. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare for Scenarios
Think about potential scenarios you might face in this role, such as handling complex cases or conducting Fitness to Practise hearings. Prepare examples from your past experience that showcase your problem-solving skills, ability to manage sensitive situations, and how you’ve maintained confidentiality. This will show that you're ready for the challenges ahead.
✨Practice Your Communication Skills
As a Case Manager, you'll need excellent communication skills. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. You might even want to do a mock interview with a friend or mentor to get comfortable with the format and receive feedback on your delivery.
✨Show Your Commitment to Diversity
The University values equality and diversity, so be prepared to discuss how you promote an inclusive culture. Think of examples where you've contributed to diversity initiatives or supported underrepresented groups. This will highlight your alignment with the University's values and your understanding of the importance of fairness in practice.
