At a Glance
- Tasks: Welcome visitors, manage ticket sales, and support events at a beautiful garden.
- Company: Join the University of Birmingham's vibrant Campus Services team.
- Benefits: Enjoy 40 days holiday, paid volunteering day, and a pension scheme.
- Other info: Fixed-term role with opportunities for personal growth and community engagement.
- Why this job: Be part of a friendly team and enhance visitor experiences in a stunning setting.
- Qualifications: GCSE Maths and English, IT skills, and excellent communication abilities.
The predicted salary is between 25977 - 27506 £ per year.
Position Details
Winterbourne House and Garden, Campus Services – University of Birmingham, Edgbaston, Birmingham UK
Grade: 3 | Part‑time (0.9 FTE) | Fixed Term contract up to December 2026 | Closing date 16th June 2026
Full time starting salary £25,977 to £27,506.
Role Summary
Visitor Receptionist during opening hours, welcoming visitors, issuing tickets, operating EPOS, managing visitor information and supporting the Shop and events sales.
Main Duties
- Work in Visitor reception, familiar with service standards, opening reception and preparing house daily.
- Welcome visitors, issue tickets, check membership cards and promote sales (gift aid, membership, guidebooks, events, raffle).
- Oversee groups visit, manage visitor flow, minimise queues, manage visitor survey delivery & targets.
- Operate EPOS and card transaction machines accurately.
- Maintain First Aid proficiency, provide assistance when required.
- Process membership and visitor data in required systems.
- Respond to enquiries and manage the Winterbourne Contacts Mailbox.
- Maintain GDPR compliance and privacy procedures.
- Compile monthly visitor and membership reports.
- Answer telephone, transfer calls professionally.
- Assist daily banking returns to University accounts.
- Carry out Health & Safety checks, report any issues.
- Support equality, diversity and inclusion in all interactions.
- Other duties within role grade.
Required Knowledge, Skills, Qualifications, Experience
- Literacy and numeracy skills (evidence by GCSE Maths and English D‑G/1‑3 or equivalent).
- IT skills – competency in Microsoft Office (Excel, Outlook); experience with CRM systems advantageous.
- Excellent face‑to‑face communication and interpersonal skills.
- Accuracy and attention to detail.
- Self‑management and organisation of work schedule.
- Customer focused approach.
Desirable: experience on a busy reception desk. Understanding of diversity considerations (e.g., dietary requirements).
Benefits
- 40 days paid holiday, one paid day a year for volunteering, occupational sick pay, pension scheme, access to subsidised day nurseries.
Equal Opportunity
The University of Birmingham is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment.
Contact
Informal enquiries to Tessa Lovell, email: e.t.lovell@bham.ac.uk
Visitor Services Assistant - Reception - Campus Services - 107542S26 - Grade 3 in Birmingham employer: University of Birmingham
The University of Birmingham offers a vibrant and inclusive work environment at Winterbourne House and Garden, where as a Visitor Services Assistant, you will play a key role in welcoming visitors and enhancing their experience. With generous benefits including 40 days of paid holiday, a commitment to employee development, and a supportive culture that values diversity and community engagement, this position provides a meaningful opportunity to contribute to the university's mission while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant - Reception - Campus Services - 107542S26 - Grade 3 in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Birmingham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Birmingham and let us see your personality shine through!
We think you need these skills to ace Visitor Services Assistant - Reception - Campus Services - 107542S26 - Grade 3 in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Birmingham.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Birmingham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Birmingham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Birmingham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Birmingham will surely appreciate.
