Student Recruitment Assistant - External Relations - 107432 - Grade 5 in Birmingham

Location: Edgbaston, Birmingham, UK

Salary: £30,062 – £31,900 (potential progression to £35,883)

Grade: 5

Employment type: Full Time, Permanent

Closing date: 25 May 2026

Responsibilities

• Support the delivery of a range of student recruitment activities and campaigns, including large-scale events to meet recruitment targets across all markets.
• Work closely with colleagues across student recruitment, marketing, admissions, colleges, the wider External Relations division and across the institution, to deliver a comprehensive and unified approach to meeting student recruitment targets.
• Coordinate student recruitment events, supporting on-campus, online and off-campus activities (e.g. schools, colleges, UCAS fairs), including providing comprehensive event management support.
• Act as an ambassador for the University, representing the University at external and internal events.
• Support wider activities including Confirmation and Clearing, scholarships processing and subject interviews, including coordinating interview logistics and conducting pre-screening activities where required.
• Assist with Student Ambassador management, overseeing daily operations.
• Provide advice and guidance on qualifications and admissions processes where required.
• Deal with a wide range of more complex enquiries and correspondence independently or exercising judgement to redirect them to senior colleagues or other departments in the university.
• Set up communications for targeted audiences via the University’s Customer Relationship Management (CRM) system.
• Monitor responses and take appropriate action to resolve issues and encourage response.
• Coordinate and support market research and wider market analysis, making recommendations as appropriate.
• Collate, analyse and interpret data in relation to metrics and review activities in line with these and prepare written reports.
• Provide other administrative support for the team including arranging travel, servicing meetings, diary management and budget administration.
• Provide support to the wider recruitment and marketing teams as needed, supporting a variety of activities, events, and campaigns.
• Willing to work occasional evenings, weekends and travel as needed to support activities, including school engagement activity on and off campus.

General Duties

• Promote equality and values diversity, acting as a role model and fostering an inclusive working culture.
• Support the University’s sustainability agenda through resource efficient working.

Qualifications and Experience

• Educated to A Level or equivalent Level 3 qualification (e.g. NVQ, National Diploma) or relevant work experience demonstrating ability to perform the role.
• GCSE (or equivalent) in English and Mathematics at grade C/4 or above.
• Previous experience in a relevant role; within a large, complex organisation desirable.
• Strong IT proficiency, including Microsoft Office, with the ability to learn new systems quickly.
• Excellent organisational skills with proven ability to plan, prioritise and manage multiple tasks to meet deadlines.
• Outstanding communication skills.
• Strong interpersonal skills with the ability to communicate effectively, including with colleagues at all levels, and deliver exceptional customer service.
• High level of professionalism, discretion, and tact when handling and managing sensitive information/issues.
• Ability to work independently using initiative, sound judgement, and flexibility.
• Ability to work effectively in a large, complex organisation and to develop a good understanding of how the University and higher education institutions work.
• Ability to interpret and apply policies and procedures accurately.
• Meticulous attention to detail and high standards of accuracy.
• Confidence in handling statistical and financial data.

Other Requirements

• Commitment to demonstrating behaviours aligned with the University and External Relations framework.
• Willingness to travel extensively across the UK, including evenings, weekends and overnight stays.
• Valid UK driving licence or ability to travel independently often during unsociable hours.
• DBS clearance required.
• Promote a supportive and inclusive team culture working with discretion, demonstrate diplomacy, maintain confidentiality and ensure compliance with GDPR and other regulations as required.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.

Equality, Diversity and Inclusion

We are an equal opportunity employer and do not discriminate on any protected characteristic. We are committed to fostering an inclusive environment where diversity is at the heart of who we are.

Background Checks

All candidates will be subject to a satisfactory DBS clearance before appointment.

Benefits

Generous benefits package includes 40 days paid holiday per year, one paid day for volunteering, occupational sick pay, pension scheme and access to subsidised day nurseries.