At a Glance
- Tasks: Assist students and staff with queries via phone, email, and in person.
- Company: Join the University of Birmingham's Worklink team for a vibrant work experience.
- Benefits: Flexible hours, gain valuable customer service skills, and enhance your CV.
- Other info: Work 2 days a week, with opportunities for event support.
- Why this job: Make a difference on campus while building connections and gaining experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 27000 £ per year.
As a Worklink Reception and Administration Assistant you will support students and staff by managing queries across the Worklink Portal, telephone, email and face‑to‑face. Your role will involve self‑allocation of workload, providing reception cover, liaising with hiring managers, HR and Payroll teams, and ensuring compliance with employment legislation.
Main Duties
- Respond to queries via the Worklink Portal, telephone and in person in a professional manner, resolving issues and escalating appropriately.
- Self‑allocate and manage workload using the Worklink Portal, meeting customer service standards.
- Work effectively as part of a team, collaborating with others to complete tasks and resolve issues.
- Cover the reception area and telephone lines, greeting visitors warmly and answering calls promptly.
- Liaise with colleagues including hiring managers, HR and Payroll teams.
- Ensure compliance with employment legislation, including verification of Right to Work documents.
- Carry out any additional duties reasonably required as part of the Worklink service.
- Maintain a positive and friendly attitude to create a welcoming environment.
- Support and participate in events and activities to promote the Worklink service.
Required Knowledge, Skills, Qualifications & Experience
- Available to work 2 days a week, Monday to Friday, between 10:00am and 4:00pm, with a minimum of 8 and a maximum of 20 hours per week.
- Previous customer service or receptionist experience in a fast‑paced professional environment.
- Exceptional customer service skills in person, over the telephone, or via email/portal.
- Proactive attitude to assisting customers.
- Good IT skills, including Microsoft Office, and ability to learn new software and processes.
- Excellent verbal and written communication skills.
- Strong organisational and administrative skills.
- Ability to devise creative solutions to issues.
- Ability to prioritise workload and work effectively under pressure.
- Energy, commitment and enthusiasm.
- Ability to work effectively as part of a team and build productive work relationships.
- Previous experience working for the University of Birmingham is an advantage.
Working Hours & Availability
Working hours are 10:00am–4:00pm on weekdays, with the Worklink Hub open 10:00am–4:00pm on weekdays. The role may require support of events, including occasional weekend work.
Additional Information
All candidates must be current University of Birmingham students. You will need to pass a Right to Work check before work commences. International students must apply to the Registry for the appropriate authorised absence. Employees are limited to 20 hours per week during term time for a maximum of 13 consecutive weeks, unless a formal agreement is in place for extended hours.
Student Casual - Worklink - Customer Service Assistant- Worklink - Campus Services - Grade 2- 907341 in Birmingham employer: University of Birmingham
As a Student Casual Customer Service Assistant at the University of Birmingham, you will thrive in a vibrant and supportive work environment that prioritises student development and collaboration. With flexible working hours and opportunities to engage in campus events, this role not only enhances your customer service skills but also allows for meaningful connections within the university community. Join us to gain valuable experience while contributing to a welcoming atmosphere for fellow students and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casual - Worklink - Customer Service Assistant- Worklink - Campus Services - Grade 2- 907341 in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Birmingham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Birmingham and let us see your personality shine through!
We think you need these skills to ace Student Casual - Worklink - Customer Service Assistant- Worklink - Campus Services - Grade 2- 907341 in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Birmingham.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Birmingham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Birmingham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Birmingham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Birmingham will surely appreciate.
