Senior Education Support Administrator - School of Engineering - 99576 - Grade 5 in Birmingham

At the University of Birmingham, students are at the heart of all we do. You will join a professional services team which is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students. You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Role Details

• School/Department: School of Engineering
• Location: University of Birmingham, Edgbaston, Birmingham UK
• Full time, fixed term contract up to 2 years
• Grade: 5
• Salary: £30,062 to £31,900 per annum, with potential progression to £35,883
• Closing date: 28 June 2026

Main Duties

• Act as primary contact for academic staff involved in the Schools’/Programmes’ learning and teaching, providing expert guidance and escalating queries as needed.
• Deal with higher profile contacts on own initiative.
• Support your team to plan, organise, maintain and deliver activities enabling the successful delivery of programmes; in some teams this may involve line management responsibility.
• Take responsibility for more complex tasks related to welcome, induction/re-induction, attendance monitoring, timetabling, placements, examinations, progression and graduation.
• Contribute to the development and implementation of operational processes.
• Prepare and deliver management and institutional reports, including complex data requests from multiple sources.
• Compile, analyse and interpret large data sets and generate reports or identify required actions.
• Support the development of systems and procedures for day-to-day School/Programme administration.
• Review and update key documentation on a regular basis.
• Support periodic quality assurance audits and report on School/Programme compliance; propose and implement remedial actions.
• Provide a professional secretarial service to relevant committees and meetings.
• Proactively identify ways to enhance the curriculum and student experience with recommendations as appropriate.
• Manage all data in accordance with University policy and Data Protection Regulations.
• Promote equality, diversity and inclusion in line with current legislation and University policies.
• Undertake other duties as assigned by the management team in support of complex activities.

Required Knowledge, Skills, Qualifications, Experience

• Substantial professional experience in similar roles.
• GCSEs in English and Mathematics at grade C/4 or equivalent; Level 3 qualification (e.g., A levels, Level 3 NVQ or Level 3 Diploma).
• Ability to take significant responsibility, work independently, and propose new ways of working.
• Strong communication, delegation, and coaching skills; ability to supervise and develop others.
• Excellent organisational skills with the ability to prioritise and work as part of a team.
• Experience with complex information systems (e.g., student databases/record systems).
• Attention to detail, ability to handle confidential information and use good judgement.
• Ability to adapt to change in a fast-moving environment and uphold equality and diversity commitments.

Other Information

• You may directly manage others, but generally you will not manage a budget.
• Manage a varied and complex workload and contribute to operational processes.
• Work under direction with autonomy for complex tasks.
• Liaise with internal colleagues, external stakeholders and customers as needed.

We value diversity and are committed to equality, inclusion and sustainability. We hold Athena SWAN, Race Equality Charter and Disability Confident accreditations and provide ongoing support to create a fair and inclusive workplace.