Education Support Administrator - College of Medicine and Health - 49511 - Grade 4 in Birmingham

Position Details

College of Medicine and Health

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595

Grade: 4

Full Time, Permanent

Closing date: 28th June 2026

Role Summary

At the University of Birmingham, students are at the heart of all we do. You will be able to develop a wide range of technical and administrative skills, and may have the opportunity to lead on specific tasks within the team. You will join a professional services team which is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will be involved in all aspects of the administrative work supporting the delivery of our taught and research programmes for students, including student recruitment and admissions, welcome activities, induction, timetabling, attendance monitoring, examinations, student progression, placements and graduation.

Main Duties

• Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning.
• Regularly communicate relevant information to students, staff and external providers.
• Provide administrative support for event planning and delivery which enhances the curriculum and student experience.
• Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to the annual programme/module review and evaluation processes.
• Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Provide a professional secretarial service to relevant committees and meetings where required.
• Treat everyone with dignity and respect in line with current equality legislation.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:

• Some professional experience in similar roles; and GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
• Comfortable in a role where you take responsibility for specific tasks, where you can carry out duties without needing to refer to others, and where you have some scope for choice and using your own judgement.
• Comfortable with working largely on your own initiative, although supervision is available.
• Encouraged to contribute to improving processes and to propose new ways of working.
• Able to communicate clearly and effectively with others, and delegate straightforward duties where appropriate.
• Well organized with the ability to prioritise work proactively, independently and as part of a team.

Additional skills

• The ability to work to tight deadlines in a collaborative team environment.
• The ability to support other team members.
• A good understanding of how to deliver excellent customer service.
• The ability to interact with individuals at all levels of internal and external organisations.
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent, and an aptitude for learning new IT packages and systems.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role.
• Experience of supporting committees in a secretarial capacity.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• Understands the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures relating to equality and diversity.

Dimensions

You will not be required to line manage anyone in this role or manage a budget.

Planning and organising

You will be required to manage and prioritise a varied workload to deliver within required time frames.

Problem solving and decision making

You will be working under the direction of a senior manager, but with some autonomy to deliver the outputs required. You will take day‑to‑day decisions on answering queries and will be expected to refer queries on as appropriate.

Internal and external relationships

This role will liaise with internal colleagues and stakeholders, and possibly external stakeholders as well with an expectation on maintaining good working relationships with all.

Benefits

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

Equality and Diversity

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy.