College Wellbeing Officer - College of Life and Environmental Sciences - 107506 - Grade 6 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906 (pro-rata for part time)

Grade: 6

Part Time, 0.4 FTE (15 hours per week)

Fixed Term contract up to August 2029

Closing date: 21st June 2026

Interviews are expected to take place during the week commencing 20th July 2026

The role-holder will work two set days per week and the successful candidate could choose between either Tuesday and Wednesday OR Wednesday and Thursday. Once agreed (post-interview) this would be the regular working pattern.

Background

The Wellbeing Officer provides wellbeing, pastoral and education support to students of all levels within a School and College, to ensure that a professional and proactive wellbeing support service is provided to all in need.

Role Summary

Within their school or department, the Wellbeing Officer acts as a first point of contact for any wellbeing related queries. They advise on a range of wellbeing and process-based queries and signpost where appropriate, making escalated referrals to partner services and to internal and external agencies. The Wellbeing Officer manages several academic related administrative processes including Extenuating Circumstances, Extensions, and Leaves of Absence.

Main Duties

• Provide appropriate, accurate and expert advice to students of all levels, on a wide range of issues.
• Acting as first point of contact for students with support needs.
• Providing initial advice and guidance and signposting them to support services internally and externally for more appropriate, complex or longer-term support.
• Provide and schedule regular and accessible opportunities for students to engage with wellbeing services both face to face, and online.
• Manage and prioritise a high volume of wellbeing and/or academic process related emails case notes and follow-ups ensuring students and staff are responded to in order of triaged priority and in a timely manner.
• Maintain accurate and timely records and statistics of student interactions to inform and support the department in identifying potential risk and proactive activities.
• Manage a varied student caseload, identifying any risk to individuals or the organisation and escalating where appropriate; including severe mental health crises and under 18 students at safeguarding risk.
• Effectively and accurately manage a range of academic related administrative processes including, but not limited to, the preparation of cases for Extenuating Circumstances Panels, the management of extensions and leaves of absence.
• Act as the primary contact within the department for monitoring the implementation of reasonable adjustments.
• Provide advice and guidance so that academic process decisions are compliant with any professional or accredited programmes within the department.
• Informing appropriate Academic and Professional Services staff regarding changes and updates in practice and policy relating to student wellbeing/academic processes.
• Support the local attendance and reasonable diligence processes, to ensure that wellbeing issues are proactively identified and managed appropriately.
• Provide support to colleagues and students at induction, Welcome Week and other relevant student experience activities.
• Develop and deliver a range of communications to all students, prospective students and staff around student wellbeing and support, and regularly review and improve the effectiveness of these.
• Promote equality, diversity and inclusion within their role and their wellbeing practices.
• Any other duties commensurate with the post as directed by the line manager or departmental lead.

Required Knowledge, Skills, Qualifications, Experience

• Experience of supporting adults or young people in a wellbeing role and/or educational setting.
• Knowledge and experience of managing confidential and sensitive situations with discretion and integrity.
• Experience of working with confidential data and information, with a working knowledge of data protection policies.
• Ability to collate and analyse large volumes of complex data, with an ability to present data in a clear and effective format to a range of audiences.
• Ability to manage a high volume of emails and front-line wellbeing queries in a systematic manner.
• Knowledge of equality, diversity and inclusion and the protected characteristics of the Equality Act 2010.
• Understanding of the Wellbeing needs of our diverse student population in higher education.
• Understanding of child protection and safeguarding best practices.
• Ability to form positive working relationships with a wide range of internal and external stakeholders.

Desirable

• Vocational qualification in Mental Health or Wellbeing and related areas.
• Significant proven experience of working in Higher Education preferably in a wellbeing related area.
• Significant understanding of the wellbeing challenges faced by students and the Higher Education sector.

DBS Required

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed.

Informal enquiries to Grace Page, email: g.page@bham.ac.uk