Business Partner - IT services - 58623 - Grade 8 in Birmingham

• IT Services – IT Customer Engagement Role
• Position

Details: IT Services – Location: Edgbaston, Birmingham, UK – Grade: 8 – Salary range £47,389 to £56,535 (potential progression to £63,606) – Full Time Permanent.

Role Summary

• The post holder will work closely with IT Services and Professional Services to identify and implement digital services in support of the University Strategic framework, acting as the initial contact for scoping, realisation and delivery of new projects and services.
• They will establish themselves as a trusted advisor to senior stakeholders, aligning with key technology strategies and exploring opportunities for innovation.
• The post holder will act as a point of escalation for performance issues and ensure stakeholders understand resolution of any issues.
• They will contribute to the IT Services strategic roadmaps, shaping the University’s IT demand and Digital strategy into a workable 12‑month plan.
• Relationship Management
• Develop effective insight into stakeholder ‘world’ to inform customer advocacy.
• Advocate to ensure IT Services makes informed decisions that facilitate the right overall outcomes.
• Monitor and address quality of relationships with key stakeholders using performance indicators and related information.
• Actively manage actions undertaken for or in relation to key stakeholders.
• Stakeholder Management
• Advocate for IT Services to align stakeholders to technology strategy, policies and standards.
• Promote technology capabilities and innovation opportunities to enable improvements.
• Develop short‑ and medium‑term plans for service improvements and standardisation aligned to university objectives.
• Occasionally lead cross‑University projects, following IT Services’ project management techniques to achieve agreed objectives.
• Demand Management
• Identify and validate new demand for technology change or services, ensuring alignment with strategy, value, security and policy.
• Refine and articulate demand with Business Analysts to enable appropriate solutions.
• Manage the demand pipeline to align with IT Services capacity and stakeholder expectations.
• Maintain understanding of best practice in solutions architecture, project management and service management to promote to stakeholders.
• Miscellaneous Duties
• Deputise for the Head of IT Customer Engagement when required.
• Perform any other duties required to further the work of IT Services.

Qualifications, Knowledge and Experience

• Degree level, preferably in an IT related discipline or equivalent experience.
• Significant experience working with technology stakeholders in a Business Partner or Consultancy capacity.
• Solid understanding of technology and IT strategy.
• Experience delivering change through a structured methodology such as PRINCE2, MSP or equivalent.
• Basic understanding of IT Service Management (ITIL).
• Experience using structured tools to articulate and shape demand (e. g., Business Analysis, Lean, Six Sigma, Agile discovery).

Skills, Abilities and Competencies

• Strong relationship management skills with confidence at senior levels.
• Excellent customer focus, understanding drivers, goals and priorities.
• Excellent communication to technical and non‑technical audiences.
• Highly developed planning skills, able to manage time, resources and meet deadlines; adaptable and flexible.
• Team player able to lead virtual teams.

Benefits

• 40 days paid holiday a year.
• One paid day a year for volunteering.
• Occupational sick pay.
• Pension scheme.
• Three high‑quality subsidised day nurseries.

Informal enquiries to Tara Lamplough, email: t. j. lamplough@bham. ac. uk.

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