Education Support Team Manager - School of History and Cultures - 51430 - Grade 6 in Belsize Park

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students. You will oversee the delivery of all teaching and learning related activity within your designated service area.

Responsibilities

• Lead and manage a team(s) delivering administrative services to support the educational strategy of the designated service area.
• Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team.
• Promote equality and values diversity, acting as a role model and fostering an inclusive working culture.
• Plan and make recommendations on team structures and recruitment strategies that ensure sufficient resources are available to deliver service.
• Manage staff performance and address areas of concern confidentially and sensitively.
• Build relationships and manage expectations of the team.
• Ensure accuracy and establish quality control/data checking methodologies.
• Support the development of plans within the designated service area and, as required, within the University.
• Prepare and deliver management and institutional reporting within set deadlines, analysing and interpreting complex data sets where required.
• Troubleshoot and problem solve for general issues, escalating as necessary to the relevant section or colleague.
• Act as a key contact and link between the designated area, College and University, ensuring that academic and professional services staff are kept informed regarding changes and updates in practice and policy.
• Proactively engage with/process improvements and the development of service delivery capability.
• Work closely with key academic and professional services staff to provide effective administrative service in response to changing needs and priorities.
• Maintain a focus on the quality of the student experience in the service area, promoting student engagement and enhancement opportunities through collaboration with colleagues.
• Manage and support education-related projects; lead and motivate a team to administer a portfolio of study elements delivered by academic staff.
• Develop initiatives and improvements across the College and University; problem solving and decision making; provide expert advice and proactively troubleshoot issues.
• Maintain internal and external relationships with stakeholders across the University, contributing to working groups and handling complex customer issues.

Qualifications

• Educated to Degree level (or equivalent qualifications).
• Significant practical experience in a similar role.
• A Levels or an equivalent Level 3 qualification.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
• Experience in a role where you provide staff support, development, and motivation.
• Ability to communicate and collaborate with all levels of staff and demonstrate the ability to set and maintain standards for a designated service.
• Ability to influence change and decision making by evaluating work and analyzing benefits, costs and risks of alternatives.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent communication skills with the ability to interact with staff, students, and external stakeholders at various levels.
• Attention to detail and the ability to handle confidential information with good judgment.
• Tact and diplomacy when dealing with confidential matters concerning staff, colleagues, and students.
• Proven IT literacy and proficiency with the Microsoft Office suite.
• Ability to work to tight deadlines in a collaborative team environment.
• Adaptability to change in a fast-moving environment.
• Ability to develop and manage service delivery capability to high standards.
• Knowledge of the Equality Act 2010 protected characteristics and active application of equal treatment in day-to-day activity.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years. We are committed to attracting talented people from across the city and beyond, supporting them to succeed, and celebrating their success. We are also committed to sustainability and creating an inclusive environment through our Athena SWAN, Race Equality Charter and Disability Confident accreditations. We offer a sector-leading Birmingham Professional programme for development, flexible working, a generous benefits package, and strong transport links and facilities on campus.