At a Glance
- Tasks: Lead reception and switchboard operations, ensuring top-notch customer service and team performance.
- Company: Join the University of Bath, a diverse and inclusive workplace with a global reputation.
- Benefits: Enjoy generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Flexible part-time role with great career growth in a supportive environment.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and a commitment to excellent service.
The predicted salary is between 26707 - 30378 £ per year.
About the role
We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance. The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures. It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery. Additionally, you will maintain accurate operational systems, manage switchboard functions, and contribute to the success of Campus Services through teamwork and flexibility.
About you
You are flexible, detail-oriented, and committed to excellent service delivery and will be able to:
- Lead day-to-day reception operations across campus hubs
- Recruit, train, and manage reception staff
- Manage rotas and enquiry handling systems
- Oversee check-in/out processes and maintain accurate records
- Manage the University Switchboard and ensure professional communication
- Work collaboratively to deliver a high-quality campus experience
Further information
This is a permanent, part-time position working 21 hours per week. These hours will be worked across 3 days (with availability required on Fridays). For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager, however please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Closing Date: 30 Sep 2026
Department: Management, Specialist and Administration
Salary: £26,707 to £30,378 pro rata
Campus Experience & Switchboard Team Leader (KD13890R) - Bath, BA2 7AY in Woolley employer: University of Bath
SETsquared Bath is an exceptional employer, fostering a vibrant work culture that champions innovation and collaboration. With a strong commitment to employee growth, we offer extensive professional development opportunities, generous benefits, and a supportive environment that values diversity and inclusion. Located in the heart of Bath, our team enjoys a family-friendly workplace with a focus on wellbeing, making it an ideal place for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience & Switchboard Team Leader (KD13890R) - Bath, BA2 7AY in Woolley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Bath and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Bath and let us see your personality shine through!
We think you need these skills to ace Campus Experience & Switchboard Team Leader (KD13890R) - Bath, BA2 7AY in Woolley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Bath.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Bath and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Bath
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Bath.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Bath will surely appreciate.
