As a Student Support Officer (SSO) you will play a key role in supporting students to successfully complete their studies; engaging with students to support their learning experience from induction through to graduation. This is a busy and varied role which requires the post holder to be in regular communication with academic colleagues, professional staff, and students in the relevant academic department/faculty as well as central support services and the Students Union.
Working alongside academic and professional service staff, the post holder will contribute to an effective integrated support system within the relevant academic department(s) to identify students at risk of not succeeding, utilising the internal processes/services available.
About You
Excellent organisational skills, a good use of initiative and the ability to interpret and apply complex information (i.e., engagement data and systems, University regulations and policies), is essential. The post holder will need to communicate persuasively and sensitively to help support students’ welfare and progression, in liaison with academic colleagues. You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding and across the wider University.
You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.
Further information
This is a full time (36.5 hours a week) position that will primarily support the Department of Architecture and Civil Engineering in the Faculty of Engineering & Design. We are also advertising two part-time posts being advertised (2 x 0.6 FTE) which will be primarily supporting the Departments of Chemical Engineering and Electronic & Electrical Engineering.
For an informal discussion about this post, please contact Jo Hatt, Assistant Registrar, on jsh65@bath.ac.uk or Ben Goose bseg20@bath.ac.uk
Interview date: WC 01 July 2025
What we can offer you
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information.
Closing Date: 17 Jun 2025
Department: Management, Specialist and Administration
Salary: £30,805 to £37,174 #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer (KK12761) in Bath
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like University of Bath just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at University of Bath. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Support Officer (KK12761) role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At University of Bath, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at University of Bath
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at University of Bath, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At University of Bath, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
