Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students and parents, manage admin tasks, and shape new processes in a busy Helpdesk.
- Company: University of Bath, a diverse and inclusive workplace with a strong community focus.
- Benefits: Generous leave, discounts, professional development, and free counselling services.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication, customer service skills, and experience in a service environment.
- Other info: Full-time role with a mix of home and office work, fostering a family-friendly atmosphere.
The predicted salary is between 26707 - 30378 £ per year.
Senior Helpdesk Assistant (CC13084) – Bath, BA2 7AY
Join our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience!
About the role
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes. You will report to the Operations Team Leader in Student Support and Safeguarding.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
Further information
This is a full-time role (36.5 hours per week) for a fixed-term period of 6 months. The role will require a mixture of home and office-based working on our main university campus.
For an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22 @bath.ac.uk . However, please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We\’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff .
What we can offer you
We\’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .
Closing Date: 19 Oct 2025
Department: Management, Specialist and Administration
Salary: £26,707 to £30,378
Senior Helpdesk Assistant (CC13084) - Bath, BA2 7AY employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Assistant (CC13084) - Bath, BA2 7AY
✨Tip Number 1
Get to know the university's values and culture. When you walk into that interview, show us how your vibe matches our commitment to diversity and support for students. It’s all about making a connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a distressed student or parent. We want to see how you handle tough situations with empathy and professionalism.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role and the team. It’s a great way to demonstrate your enthusiasm and get a feel for what it’s like to work with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome Helpdesk team.
We think you need these skills to ace Senior Helpdesk Assistant (CC13084) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Helpdesk Assistant role. We want to see how you can contribute to our busy Helpdesk team and support our students effectively!
Show Off Your Communication Skills: Since this role involves interacting with students and parents, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or administrative roles. We’re looking for someone who can handle a diverse workload, so share examples that showcase your organisational skills and ability to manage multiple tasks.
Apply Through Our Website: Remember, all applications must be submitted through the university recruitment system. We encourage you to apply directly on our website to ensure your application is considered. Good luck, and we can’t wait to hear from you!
How to prepare for a job interview at University of Bath
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Helpdesk Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as providing administrative support and acting as a first point of escalation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with students and parents, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've successfully resolved issues or provided support. This will illustrate your ability to handle challenging situations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
As a Senior Helpdesk Assistant, you'll need to make decisions and shape new processes. Think of specific instances where you've tackled problems effectively in previous roles. Be ready to discuss how you approached these challenges and what the outcomes were, showcasing your critical thinking and organisational skills.
✨Embrace Diversity and Inclusion
The university values diversity and encourages applications from under-represented groups. During your interview, express your commitment to creating an inclusive environment. Share any relevant experiences that highlight your understanding of different perspectives and how you can contribute to a positive workplace culture.
