At a Glance
- Tasks: Sort, process, and distribute mail and parcels while providing customer service.
- Company: Join the University of Bath, a diverse and inclusive workplace.
- Benefits: Enjoy generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Be part of a supportive community with excellent career growth potential.
- Why this job: Make a difference on campus while gaining valuable experience and skills.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
About the role
This role is eligible for the Campus Services New Starter Bonus (£1,000) and Campus Services Refer a Friend bonus. The Role of the Mail Service Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus making deliveries and collections or helping students through a customer focused counter service.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including: Staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks that enable you to be at your best and thrive.
Closing Date: 11 Jun 2026
Department: Operations
Mail Services Assistant (KD13695) - Bath, BA2 7AY employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and promotes employee well-being. With generous benefits such as a substantial annual leave allowance, professional development opportunities, and a commitment to gender equity, employees can thrive both personally and professionally in a supportive environment. Located in the beautiful city of Bath, staff enjoy local discounts and a family-friendly workplace, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mail Services Assistant (KD13695) - Bath, BA2 7AY
✨Tip Number 1
Get to know the role and the university! Research the Mail Services Assistant position and the University of Bath. Understanding their values and what they offer can help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at campus events. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills in sorting and customer service can shine through. We want to see your personality and how you can contribute to our diverse team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, don’t forget to mention any referrals at the time of application to be considered for those sweet bonuses!
We think you need these skills to ace Mail Services Assistant (KD13695) - Bath, BA2 7AY
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Mail Services Assistant and help you tailor your application to match our needs.
Show Your Customer Service Skills:Since this role involves helping students and providing counter service, highlight any previous experience you have in customer service. We love seeing how you’ve made a positive impact in past roles!
Be Yourself:We value diversity and want to see the real you in your application. Don’t be afraid to let your personality shine through – it’s all about finding the right fit for both you and us!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Mail Services Assistant. Familiarise yourself with sorting, processing, and distributing mail and parcels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves helping students at a counter service, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this will demonstrate your ability to provide excellent service in a busy environment.
✨Emphasise Teamwork and Diversity
The university values diversity and teamwork, so highlight any experiences where you've worked effectively in a diverse team. Share how you respect different perspectives and how this can contribute to a positive work environment, aligning with the university's commitment to inclusion.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how the university supports staff wellbeing. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
