At a Glance
- Tasks: Lead strategic projects and shape the future of CRM systems at the University.
- Company: Join a diverse and innovative university with a commitment to change.
- Benefits: Enjoy generous leave, professional development, and discounts on gym and tuition fees.
- Other info: Be part of a supportive team that values diversity and personal growth.
- Why this job: Make a real impact on university-wide decisions and drive transformation initiatives.
- Qualifications: Experience in business analysis and strong stakeholder engagement skills required.
We are seeking experienced Business Analysis professionals with Customer Relationship Management (CRM) System experience at the Senior Business Analyst level to join the Strategic Projects Office within the PPSC. These roles will play a critical part in shaping and delivering the University’s CRM Future Project.
Whatever level you operate at, you will apply strong business analysis expertise to help the University make informed decisions, realise benefits, manage risk and deliver sustainable change.
The Role
As part of the SPO Business Analysis team, you will work closely with stakeholders across the University to support the scoping, analysis, and delivery of the next phase of the CRM Future Project, which is scheduled to run until December 2027. You will play a key role in delivering business-critical CRM systems, working collaboratively with operational colleagues, internal specialists and technical teams, as well as external suppliers.
You will apply your strong business analysis expertise to help the Project Team understand business needs and shape the design and implementation of solutions that deliver productivity improvements, operational efficiencies, and increased staff and student satisfaction. Your contribution will enable the University to make informed decisions, realise benefits, manage risk and deliver sustainable change.
You will play a strategic leadership role and will:
- Engage directly with University Executive Board members as well as senior Project Leads and Project Board members
- Translate strategic aims and objectives into practical, deliverable outcomes
- Define and lead business analysis activity within the CRM Future Project, establishing clarity, shaping options and making evidence-based recommendations
- Advise senior leaders on feasibility, impact, benefits and risk
- Take responsibility for Business Analyst work planning and the quality of business analysis outputs across the Project
- Mentor, support and advise less experienced Business Analysts within the SPO team to help build business analysis capability across the organisation
- Support governance boards with high-quality analysis, insight and documentation
At the strategic level, the Senior Business Analyst is not only documenting requirements but actively shaping university-wide decisions and long-term transformation initiatives.
About You
To succeed as a Senior Business Analyst, you will:
- Bring credibility, resilience and expertise to lead business analysis activity within complex strategic projects
- Have extensive experience of business process mapping and analytical techniques
- Be highly proficient at engaging with and influencing stakeholders, including at senior leadership level
- Have excellent interpersonal skills and the ability to build trusted working relationships across senior and operational teams
- Be motivated to coach and mentor others and help build organisational capability
Be part of a team driving ambitious, institution-wide change. At PPSC, we bring strategy, insight, planning and delivery together to build a high-performing, forward-looking organisation. We work collaboratively across the University to turn strategic ambitions into reality, guided by our principles of collaboration, clarity and capability.
The Business Analysis team provides a wide range of services, including:
- Business relationship management
- Root cause analysis
- Business case development
- Business and capability modelling
- Requirements management
- Business readiness and testing support
- Enabling services
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, autism-friendly university, and committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn.
Right to Work in the UK:
We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
Senior Business Analyst in London employer: University of Bath
SETsquared Bath is an exceptional employer, fostering a vibrant work culture that champions innovation and collaboration. With a strong commitment to employee growth, we offer extensive professional development opportunities, generous benefits, and a supportive environment that values diversity and inclusion. Located in the heart of Bath, our team enjoys a family-friendly workplace with a focus on wellbeing, making it an ideal place for those looking to make a meaningful impact in the community.
