At a Glance
- Tasks: Lead a team providing specialist IT support and manage diverse technical challenges daily.
- Company: Join the University of Bath, a diverse and inclusive workplace with a global reputation.
- Benefits: Enjoy generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Fixed-term role until August 2027 with excellent career growth potential.
- Why this job: Make a real impact in a dynamic environment while supporting students and staff.
- Qualifications: Strong leadership skills and experience in IT or Audio-Visual support required.
The predicted salary is between 39560 - 46970 £ per year.
Are you a skilled Team Leader with a background in IT and/or Audio-Visual support and service delivery? We have an exciting opportunity to lead a team focussed on the support of specialist and advanced IT equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), enabling the team to make a significant contribution to the on-going development of an exceptional service, and to provide support within a changing business, research and technical environment.
About the role
You will lead a small team of second line IT Support Engineers supporting the learning, teaching, research, and administrative activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise and line management in your area, whilst maintaining a supportive environment for your team members. A typical day may see you and your team helping to set up and deploy equipment within a research laboratory or practical teaching laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience. You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within DDaT. This post is to lead a small team dedicated to the second line specialist IT support of staff and students; however, you will be expected to collaborate with colleagues from other Support teams in support of their areas. This role is offered on a full time (36.5 hours per week) fixed-term basis until 2nd August 2027.
About you
- Have excellent interpersonal, leadership and management skills, alongside an understanding of technology and demonstrable IT and/or Audio Visual (AV) Support skills.
- Have previous line management experience.
- Be able to demonstrate experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment.
- Display knowledge of IT Service Management principles and experience.
- Work effectively in a customer service environment.
- Be familiar with using and supporting various operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.
- Possess a deep understanding of hardware, software, associated technologies, and underlying operating system concepts.
- Be looking to develop skills in all facets of IT and AV support, to support the diverse teaching and research capability of the University.
- Enjoy working in a fast-paced customer facing environment and be able to multitask and prioritise effectively whilst providing a supportive and nurturing environment for your team to grow and develop.
Further information
This is a fixed-term opportunity until August 2027. For an informal discussion about the role please contact Adrian Hooper, IT Service Manager (Specialist). We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We’re very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance.
- Generous employer contributory pension schemes.
- Cycle to work scheme.
- Electric vehicle salary sacrifice scheme.
- Staff discount at Team Bath gym.
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more.
- Local discounts, including free entry to the Holburne Museum in Bath.
- A family-friendly workplace.
- An excellent reward package that recognises the talents of our diverse workforce.
- Relocation allowance.
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses.
- Employee assistance services through Health Assured, including access to the Wisdom app.
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including: Staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks that enable you to be at your best and thrive.
Closing Date: 25 Nov 2026
Department: Management, Specialist and Administration
Salary: £39,560 to £46,970
IT Support Manager (Specialist) (KD14007R) - Bath, BA2 7AY employer: University of Bath
SETsquared Bath is an exceptional employer, fostering a vibrant work culture that champions innovation and collaboration. With a strong commitment to employee growth, we offer extensive professional development opportunities, generous benefits, and a supportive environment that values diversity and inclusion. Located in the heart of Bath, our team enjoys a family-friendly workplace with a focus on wellbeing, making it an ideal place for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager (Specialist) (KD14007R) - Bath, BA2 7AY
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what University of Bath values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges University of Bath might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at University of Bath!
✨Direct Apply to University of Bath
Let's not forget to apply directly through the University of Bath website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager (Specialist) (KD14007R) - Bath, BA2 7AY
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at University of Bath.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at University of Bath. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at University of Bath
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
