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- Tasks: Supervise a dynamic hospitality team, ensuring outstanding service for events and meetings.
- Company: Join the vibrant University of Bath, known for its diverse community and commitment to excellence.
- Benefits: Enjoy a £1,000 bonus, flexible hours, discounts, and personal development opportunities.
- Why this job: Be part of a supportive team culture that values diversity and personal growth.
- Qualifications: Experience in customer service and team supervision is essential; knowledge of health and safety regulations preferred.
- Other info: Part-time role with 30 hours per week, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus.
About the role:
Join our vibrant West Hospitality team at the University of Bath as a Hospitality Supervisor. We provide a dynamic hospitality service delivering catering for meetings, events, and conferences across the University campus.
The ideal candidate will have excellent organisational skills, ensuring all deliveries are prepared and dispatched on time to multiple campus locations throughout the day. You\’ll supervise and work as part of a team to deliver outstanding service and maintain high standards. Teamwork is at the heart of everything we do, and the supervisor plays a key role in driving the success of the service.
Duties include: training team members, rota management, adhering to financial regulations and health and safety/food hygiene standards, opening and closing shifts, setting up and providing a first class service for catering events and functions.
The role will be supported by junior staff who you will supervise and guide as well as by on-site managers who will promote your own personal development and growth. Full role details are included in the job description.
The term time role is 30 hours per week, working 42 weeks of the year. Typical non-working weeks would be based around Christmas, Easter and August.
About you:
The successful candidate will have experience of supervising and excellent standards of customer service in a customer focused environment. You will have experience in providing team members with operational training. You will have knowledge of relevant health and safety regulations, licensing laws and work well as part of a team. You will need to demonstrate the ability to remain calm under pressure, as it can be extremely busy over peak periods.
Further information:
This role is offered on a part time basis, working 30 hours per week.
For an informal discussion about the role please contact Sarah Stevens on ss768@bath.ac.uk , however please ensure that you submit your application through the university website.
Campus Services New Starter bonus *. In addition to the great benefits Campus Services\’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months\’ probation. Please note this bonus is pro rata for part time positions.
This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has \’referred\’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select \’Campus Services Employee Referral\’ when answering the question \’Where did you learn of this job?\’ and email campusserviceshr@bath.ac.uk the name of the person who referred you.
- Both bonuses are subject to terms and conditions.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We\’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff .
What we can offer you:
We\’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .
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Further details:
- Job Description & Person Specification
- Terms and Conditions of Employment
Right to Work in the UK:
We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Hospitality Supervisor employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Familiarise yourself with the University of Bath's values and mission. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showcasing how your own values resonate with theirs.
✨Tip Number 2
Highlight your experience in a fast-paced hospitality environment. Be ready to share specific examples of how you've successfully managed busy periods and maintained high service standards, as this is crucial for the Hospitality Supervisor role.
✨Tip Number 3
Prepare to discuss your leadership style and how you train and motivate team members. The role requires strong supervisory skills, so think of instances where you've effectively guided a team to success.
✨Tip Number 4
Reach out to current or former employees via LinkedIn to gain insights about the work culture and expectations at the University of Bath. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise your organisational skills and any previous experience in training team members, as these are key aspects of the Hospitality Supervisor role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver outstanding customer service. Mention specific examples from your past experiences that demonstrate your skills in managing teams and adhering to health and safety regulations.
Highlight Teamwork Skills: Since teamwork is crucial for this position, ensure you provide examples of how you've successfully worked within a team in previous roles. Discuss how you contributed to team success and maintained high standards during busy periods.
Follow Application Instructions: When applying, make sure to follow all instructions carefully. If you were referred by a current employee, mention this in your application as it could benefit both you and the referrer. Ensure you submit your application through the university website as specified.
How to prepare for a job interview at University of Bath
✨Showcase Your Organisational Skills
As a Hospitality Supervisor, you'll need to demonstrate excellent organisational skills. Be prepared to discuss specific examples of how you've managed multiple tasks or events simultaneously, ensuring everything runs smoothly.
✨Emphasise Teamwork
Teamwork is crucial in this role. Share experiences where you've successfully collaborated with others, trained team members, or resolved conflicts within a team setting to highlight your ability to work well with colleagues.
✨Demonstrate Customer Service Excellence
The role requires high standards of customer service. Prepare to talk about situations where you've gone above and beyond for customers, and how you handle feedback or complaints effectively.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of health and safety regulations is essential. Brush up on relevant laws and be ready to discuss how you've implemented these standards in previous roles, ensuring a safe environment for both staff and customers.
