At a Glance
- Tasks: Lead reception operations and deliver an excellent front-of-house experience for students and guests.
- Company: Join the University of Bath, a supportive and inclusive workplace.
- Benefits: Generous leave, pension schemes, local discounts, and professional development opportunities.
- Other info: Flexible hours during peak periods with excellent career growth potential.
- Why this job: Make a real impact on student experiences in a vibrant university environment.
- Qualifications: Customer service experience and strong leadership skills are essential.
The predicted salary is between 26707 - 30378 £ per year.
We are seeking a proactive, customer-focused Campus Experience Team Leader to lead reception operations across student and commercial accommodation at the University of Bath. This is a key leadership role responsible for delivering an excellent front-of-house experience for students, guests, and visitors. You will oversee reception teams across multiple sites, ensuring consistent service standards, smooth operations, and a welcoming environment that reflects University values. Working closely with the Campus Experience Manager and wider Campus Services teams, you will support student arrivals, commercial activity, and day-to-day accommodation operations. Flexibility is required during peak periods (June–September), including early mornings, evenings, and weekends.
We are looking for someone who is:
- Experienced in delivering excellent customer service in a busy environment
- Confident in supervising, training, and developing staff
- Highly organised with strong attention to detail
- Calm and effective under pressure, with strong problem-solving skills
- Skilled at managing competing priorities and deadlines
- A strong communicator, both written and verbal
- Comfortable using IT systems, databases, and Microsoft Office
- A collaborative team player with a flexible and positive approach
Experience in higher education, accommodation services, or reception/front-of-house operations would be an advantage.
This role is offered on a full-time, permanent basis, 36.5 hours per week.
What we can offer you:
- Employee assistance services through Health Assured, including access to the Wisdom app
- Generous annual leave allowance with an additional 5 discretionary days
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Discounted postgraduate tuition and language courses
- A wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks that enable you to be at your best and thrive.
Closing Date: 10 Jun 2026
Department: Management, Specialist and Administration
Salary: £26,707 to £30,378
Campus Experience Team Leader x 2 (KD13697) - Bath, BA2 7AY employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional development. With generous benefits such as a supportive pension scheme, flexible working arrangements, and access to various training opportunities, staff are encouraged to thrive both personally and professionally. Located in the beautiful city of Bath, employees enjoy a family-friendly environment and local perks, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience Team Leader x 2 (KD13697) - Bath, BA2 7AY
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University of Bath and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Campus Experience Team Leader, especially your customer service skills and leadership experience.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled challenging situations in the past. This is key for a role that requires calmness under pressure and effective decision-making.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Campus Experience Team Leader x 2 (KD13697) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Campus Experience Team Leader role. Highlight your experience in customer service and any leadership roles you've had, as this will show us you're a great fit for the position.
Showcase Your Skills:We want to see your problem-solving skills and ability to manage competing priorities. Use specific examples from your past experiences to demonstrate how you've handled busy environments and led teams effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Campus Experience Team Leader position.
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Campus Experience Team Leader role. Familiarise yourself with the responsibilities, especially around customer service and team management. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you trained staff or improved service standards. Highlighting your leadership experience will demonstrate that you're ready to take on this key role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you had to manage competing priorities or resolve conflicts. This will show that you can stay calm and effective in a busy environment.
✨Communicate Your Passion for Customer Service
Since this role is all about delivering an excellent front-of-house experience, be prepared to discuss your approach to customer service. Share specific examples of how you've gone above and beyond for customers, as this will resonate well with their values.
