At a Glance
- Tasks: Lead reception and switchboard operations, ensuring top-notch customer service and staff performance.
- Company: Join the University of Bath, a diverse and inclusive workplace with a global reputation.
- Benefits: Enjoy generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Flexible part-time role with great career growth in a supportive environment.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for excellent service delivery.
The predicted salary is between 26707 - 30378 £ per year.
About the role
We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance. The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures. It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery. Additionally, you will maintain accurate operational systems, manage switchboard functions, and contribute to the success of Campus Services through teamwork and flexibility.
About you
You are flexible, detail-oriented, and committed to excellent service delivery and will be able to:
- lead day-to-day reception operations across campus hubs
- recruit, train, and manage reception staff
- manage rotas and enquiry handling systems
- oversee check-in/out processes and maintain accurate records
- manage the University Switchboard and ensure professional communication
- work collaboratively to deliver a high-quality campus experience
Further information
This is a permanent, part-time position working 21 hours per week. These hours will be worked across 3 days (with availability required on Fridays). For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager, however please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Closing Date: 30 Sep 2026
Department: Management, Specialist and Administration
Salary: £26,707 to £30,378 pro rata
Campus Experience & Switchboard Team Leader (KD13890R) - Bath, BA2 7AY employer: University of Bath
SETsquared Bath is an exceptional employer, fostering a vibrant work culture that champions innovation and collaboration. With a strong commitment to employee growth, we offer extensive professional development opportunities, generous benefits, and a supportive environment that values diversity and inclusion. Located in the heart of Bath, our team enjoys a family-friendly workplace with a focus on wellbeing, making it an ideal place for those looking to make a meaningful impact in the community.
