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- Tasks: Lead reception and switchboard operations, ensuring a welcoming experience for students and guests.
- Company: Join the University of Bath, a diverse and inclusive institution with a global reputation.
- Benefits: Enjoy perks like free counselling, gym discounts, generous leave, and professional development opportunities.
- Why this job: Make a real impact on campus life while developing your leadership and organisational skills.
- Qualifications: Proactive, organised individuals with a passion for service and teamwork are encouraged to apply.
- Other info: Full-time role with flexible hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Campus Experience and Switchboard Coordinator
About The Role: We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance. The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures. It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery. Additionally, the post holder maintains accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.
About You
You will be able to:
- Lead day-to-day reception operations across campus hubs
- Recruit, train, and manage reception staff
- Manage rotas and enquiry handling systems
- Oversee check-in/out processes and maintain accurate records
- Manage the University Switchboard and ensure professional communication
- Work collaboratively to deliver a high-quality campus experience
You are flexible, detail-oriented, and committed to excellent service delivery.
Further information
This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.
For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk, however please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We\\\’re very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism-friendly university, committed to building disability confidence and supporting disabled staff.
Benefits
We\\\’re continually expanding our benefits package to better support you and enhance your experience with us. The below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
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Further Details
- Job Description & Person Specification
Terms and Conditions of Employment
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
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Campus Experience and Switchboard Coordinator employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Experience and Switchboard Coordinator
✨Tip Number 1
Familiarise yourself with the University of Bath's values and mission. Understanding their commitment to diversity and inclusion will help you align your approach during interviews and discussions, showcasing how you can contribute to their welcoming environment.
✨Tip Number 2
Network with current or former employees in similar roles. Reach out on platforms like LinkedIn to gain insights into the Campus Experience and Switchboard Coordinator position, which can help you tailor your conversations and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss specific examples of your experience in managing teams and customer service operations. Highlighting your proactive approach and organisational skills will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Be ready to showcase your problem-solving abilities. The role involves handling enquiries and ensuring smooth operations, so think of scenarios where you've successfully resolved issues or improved processes in previous positions.
We think you need these skills to ace Campus Experience and Switchboard Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Campus Experience and Switchboard Coordinator.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and enhance student experiences.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the university. Highlight specific examples from your past that showcase your organisational skills and service-focused mindset, as well as your ability to manage teams effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University of Bath
✨Showcase Your Organisational Skills
As a Campus Experience and Switchboard Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised events or managed teams, highlighting your proactive approach.
✨Emphasise Customer Service Experience
This role is all about providing a welcoming front-of-house experience. Be ready to discuss your previous customer service roles, focusing on how you handled enquiries and resolved issues effectively. Use specific examples to illustrate your service-focused mindset.
✨Familiarise Yourself with Relevant Systems
Understanding the enquiry handling systems mentioned in the job description, like Kx or Opera, can give you an edge. If you have experience with similar systems, be sure to mention it. If not, do a bit of research to show your willingness to learn.
✨Prepare Questions About Team Collaboration
The role involves working closely with various teams within the university. Prepare thoughtful questions about how the Campus Services team collaborates with others, showing your interest in teamwork and your understanding of the importance of cohesive service delivery.
