At a Glance
- Tasks: Lead reception operations and manage switchboard for a vibrant campus experience.
- Company: Join a dynamic university team focused on student satisfaction and service excellence.
- Benefits: Full-time role with competitive pay, flexible hours, and opportunities for growth.
- Other info: Enjoy a collaborative environment with a focus on teamwork and flexibility.
- Why this job: Make a real difference in student and visitor experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance. The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures. It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery. Additionally, the post holder maintains accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.
About you
- Lead day-to-day reception operations across campus hubs
- Recruit, train, and manage reception staff
- Manage rotas and enquiry handling systems
- Oversee check-in/out processes and maintain accurate records
- Manage the University Switchboard and ensure professional communication
- Work collaboratively to deliver a high-quality campus experience
You are flexible, detail-oriented, and committed to excellent service delivery.
This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.
For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk, however please ensure that you submit your application through the university website.
Campus Experience and Switchboard Coordinator employer: University of Bath
As a Campus Experience and Switchboard Coordinator, you will thrive in a vibrant and supportive work environment that prioritises employee growth and development. Our commitment to high standards of customer service is matched by our dedication to fostering a collaborative culture, where your contributions directly enhance the experiences of students and visitors alike. With flexible working arrangements and opportunities for professional advancement, this role offers a meaningful career path within a dynamic university setting.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience and Switchboard Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from the university. They can give you insider info about the role and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend using the STAR method to structure your answers – it really helps to showcase your experience!
✨Tip Number 3
Show off your flexibility and detail-oriented nature during the interview. Share specific examples of how you've handled challenging situations in the past, especially in a customer service environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and enhancing the campus experience.
We think you need these skills to ace Campus Experience and Switchboard Coordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enhancing the campus experience and delivering top-notch customer service.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in managing reception operations and any training or recruitment roles you've had. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Follow Application Instructions:Don’t forget to submit your application through our website! Following the instructions shows us that you can pay attention to detail, which is super important for this role.
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Campus Experience and Switchboard Coordinator. Familiarise yourself with the key tasks like managing reception operations, overseeing staff training, and ensuring excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlight how you can motivate staff and maintain high standards in a busy environment.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this position, so come ready to share your approach to delivering exceptional service. Prepare anecdotes that illustrate your ability to handle enquiries effectively and resolve issues promptly. This will show that you’re committed to enhancing the student and visitor experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and flexibility. For instance, think about how you would manage a busy reception during peak times or handle a difficult customer. Practising these scenarios will help you respond confidently and demonstrate your capability to thrive in a dynamic environment.
