At a Glance
- Tasks: Manage the University Guarantor Scheme and support students in securing private housing.
- Company: Join a diverse university with a commitment to inclusivity and student support.
- Benefits: Enjoy flexible hours, generous leave, and professional development opportunities.
- Other info: Part-time role with a collaborative team focused on student wellbeing.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in student support or housing, with strong communication skills.
The predicted salary is between 31236 - 37694 € per year.
Campus Services are looking for a University Guarantor Officer to play a key role in delivering and developing our in-house Guarantor Scheme. This service provides essential support for eligible students seeking private rented housing and helps ensure they can secure suitable accommodation while the University maintains responsible financial oversight.
This is a part time position, working 18 hours over 4 days (4.5 hours per day).
About the role
- Implement and manage the day-to-day operation of the Guarantor Scheme, ensuring applications are processed efficiently and accurately.
- Provide clear, accessible advice to students eligible for the University guarantor scheme, on their responsibilities, rights and obligations.
- Offer early intervention support for students on the scheme at risk of rent arrears, working with Student Money Advice and other support services to ensure students receive financial guidance and hardship support where needed.
- Liaise with landlords and letting agents validating tenancy and compliance documentation and supporting positive, solution-focused communication.
- Monitor financial exposure, track arrears, and contribute operational data to support forecasting, reporting and wider accommodation planning.
- Ensure all processes comply with relevant housing legislation, consumer protection standards, and data governance requirements.
- Support continuous improvement by identifying process enhancements, maintaining guidance materials, and contributing to training and system testing.
- Collaborate with teams across the University, particularly those supporting estranged students, care-experienced learners and students from refugee/asylum-seeking backgrounds, to ensure they receive joined-up, person-centred support.
This is a highly collaborative role where you’ll work closely with the Student Accommodation Revenue & Capacity Manager and colleagues across Campus Services, Student Support, Wellbeing and Student Money Advice.
About you
We’re looking for someone with solid experience in student support, housing, customer service or a similar administrative environment, who is confident interpreting tenancy documents and navigating key private-rental processes. You’ll be highly organised, able to stay calm under pressure, and skilled at prioritising during busy periods, all while maintaining exceptional accuracy and attention to detail. Clear, confident communication is essential, as you’ll work closely with students, landlords and colleagues, translating complex information into clear, accessible guidance. While not essential, it would be an advantage if you bring knowledge of housing legislation, guarantor responsibilities, consumer rights, or experience within higher education or accommodation services. An understanding of compliance, risk monitoring, financial processes or service-improvement work would also be highly valued.
Further information
This is a part time role (18 hours per week).
For an informal discussion regarding the role please contact Hannah Rutt.
Join the Campus Services team
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We’re very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work.
Closing Date: 28 May 2026
Department: Management, Specialist and Administration
Salary: £31,236 to £37,694 Pro Rata Per Annum
University Guarantor Officer (SS13644) - Bath, BA2 7AY employer: University of Bath
The University of Bath is an exceptional employer, offering a supportive and inclusive work environment that celebrates diversity and promotes personal and professional growth. With a strong commitment to employee wellbeing, the university provides a comprehensive benefits package, including generous leave allowances, professional development opportunities, and various discounts, all while fostering a collaborative culture that prioritises student support and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land University Guarantor Officer (SS13644) - Bath, BA2 7AY
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Bath through LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Guarantor Scheme. Understand its impact on students and think of ways you can contribute to its success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex info clearly, so grab a friend and do some mock interviews. The more you practice, the more confident you’ll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Campus Services team!
We think you need these skills to ace University Guarantor Officer (SS13644) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of University Guarantor Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's managing a project or providing support to students, we want to see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand, especially since you'll be translating complex information for students.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at University of Bath
✨Know the Guarantor Scheme Inside Out
Before your interview, make sure you understand the ins and outs of the University Guarantor Scheme. Familiarise yourself with how it operates, the eligibility criteria for students, and the responsibilities involved. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around student support and financial guidance. Think of examples from your past experiences where you've successfully helped someone navigate a tricky situation. This will demonstrate your ability to provide clear, accessible advice under pressure.
✨Brush Up on Housing Legislation
While not essential, having a basic understanding of housing legislation and tenant rights can set you apart. Do some research on relevant laws and regulations that impact the guarantor scheme. This knowledge will help you communicate effectively with landlords and students alike.
✨Showcase Your Collaborative Spirit
This role is all about teamwork, so be prepared to discuss how you've worked collaboratively in the past. Highlight any experiences where you've liaised with different teams or departments to achieve a common goal. This will illustrate your ability to contribute positively to the Campus Services team.
