At a Glance
- Tasks: Support students with essential resources and manage administrative tasks.
- Company: University of Bath, committed to inclusivity and diversity.
- Benefits: Flexible part-time hours and a supportive work environment.
- Other info: Join a dynamic team dedicated to student support.
- Why this job: Make a real difference in student experiences on campus.
- Qualifications: Excellent communication skills and customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
The University of Bath is seeking a Senior Helpdesk Assistant to join the Student Support Helpdesk team. This part-time role can be offered at either 29.2 hours a week or 21.9 hours a week, providing support for students at the heart of campus.
The ideal candidate will have excellent communication skills and experience in customer service, offering essential assistance and resources to enhance student experiences while managing various administrative tasks.
Join us in creating an inclusive environment where diversity is celebrated.
Student Support Helpdesk Lead (Hybrid/Part-Time) in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being and development of its staff. With flexible part-time hours, employees can enjoy a balanced work-life dynamic while contributing to a vibrant campus community dedicated to enhancing student experiences. Opportunities for professional growth and a commitment to diversity make this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Helpdesk Lead (Hybrid/Part-Time) in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Bath on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with the role. We want to show them we’re the perfect fit!
✨Tip Number 3
Show off your communication skills during the interview. Use clear examples from your past experiences to demonstrate how you’ve helped others. Let’s make sure they see our passion for student support!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Let’s seal the deal!
We think you need these skills to ace Student Support Helpdesk Lead (Hybrid/Part-Time) in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about supporting students, make sure to highlight your excellent communication skills in your application. We want to see how you can connect with others and provide top-notch customer service.
Tailor Your Experience:When you're writing your application, don’t just list your past jobs. Instead, tailor your experience to show how it relates to this role. We’re looking for specific examples of how you've helped others in a similar setting.
Be Yourself:We value authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re passionate about supporting students at the University of Bath.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at University of Bath
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Helpdesk Assistant. Familiarise yourself with the University of Bath's values and how they align with your own. This will help you demonstrate your commitment to creating an inclusive environment.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with students or customers in the past. Think about specific situations where you resolved issues or provided support, and be ready to share those stories.
✨Highlight Your Customer Service Experience
Reflect on your previous customer service roles and be prepared to discuss how you handled challenging situations. Emphasise your ability to manage various administrative tasks while maintaining a positive attitude towards students.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the helpdesk faces, or how they celebrate diversity within the team. This shows your genuine interest in the role and the university.
