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- Tasks: Lead and manage residential services for student accommodation, ensuring high standards and safety.
- Company: Dynamic organisation focused on creating excellent living experiences for students.
- Benefits: Generous leave, discounts, professional development, and a supportive work environment.
- Why this job: Be at the forefront of enhancing student life while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering high-quality operational services.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation. You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction. If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience. This role is a full-time, permanent position (36.5 hours per week).
About You
- Proven experience as a confident people leader, managing frontline operational teams
- Strong skills in workforce planning, including recruitment, training and day-to-day HR processes
- The ability to organise and coordinate cleaning, portering and support services to consistently high standards
- A calm, practical and solutions-focused approach within a busy, customer-centred environment
- Experience motivating teams, building positive working relationships and maintaining high service quality
- The confidence to take ownership of operational delivery while contributing to wider strategic objectives
- A commitment to creating a safe, welcoming and well-managed residential environment for students
Benefits
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days to enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and interest-free loan to help with the cost of some immigration expenses
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Residential Services Manager x 2 in Bath employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Services Manager x 2 in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Residential Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share specific examples of how you've successfully managed teams and delivered high-quality services in the past.
✨Tip Number 3
Show off your people skills! During interviews, highlight your ability to motivate and coordinate teams. Share stories that demonstrate your calm, practical approach in busy environments, as this is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to an excellent student living experience.
We think you need these skills to ace Residential Services Manager x 2 in Bath
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in managing teams. We want to see how you've motivated and trained staff in previous roles, so share specific examples that showcase your people leadership skills.
Be Organised and Detail-Oriented: Since this role involves overseeing multiple services, it’s crucial to demonstrate your organisational skills. Talk about how you’ve successfully coordinated operations in busy environments and maintained high standards.
Focus on Customer Experience: We’re all about creating a great living experience for students. In your application, emphasise your commitment to customer service and any initiatives you've implemented to enhance the student experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at University of Bath
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Residential Services Manager. Familiarise yourself with the day-to-day operations of student accommodation and think about how your experience aligns with managing cleaning, portering, and support services.
✨Showcase Your People Skills
This role is all about people leadership, so be ready to discuss your experience in recruiting, training, and motivating teams. Prepare examples that highlight how you've built positive working relationships and maintained high service quality in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle challenges in a busy environment. Think of specific situations where you’ve had to take a calm, practical approach to solve problems, especially related to operational delivery and customer service.
✨Emphasise Your Organisational Skills
As an operational lead, organisation is key. Be prepared to discuss your strategies for workforce planning and how you ensure that services are delivered consistently to high standards. Share any tools or methods you use to keep everything running smoothly.