At a Glance
- Tasks: Lead and manage residential services for student accommodation, ensuring high standards.
- Company: Join a diverse university with a strong commitment to inclusivity and student experience.
- Benefits: Enjoy generous leave, discounts, professional development, and a supportive work environment.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Be at the heart of creating an excellent living experience for students.
- Qualifications: Proven leadership skills and experience in managing operational teams.
The predicted salary is between 38784 - 46049 £ per year.
We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation.
About the role
You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction.
About you
- Proven experience as a confident people leader, managing frontline operational teams
- Strong skills in workforce planning, including recruitment, training and day-to-day HR processes
- The ability to organise and coordinate cleaning, portering and support services to consistently high standards
- A calm, practical and solutions-focused approach within a busy, customer-centred environment
- Experience motivating teams, building positive working relationships and maintaining high service quality
- The confidence to take ownership of operational delivery while contributing to wider strategic objectives
- A commitment to creating a safe, welcoming and well-managed residential environment for students
If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience.
Further information
Core hours of work will fall between 07:00 and 17:20, to be worked flexibly as required by operational needs. However, operating hours begin at 05.00 with occasional weekend work. Working on a rota system, you will be available as a ‘Duty Manager’ for a seven-day period on a rota basis in case of out-of-hours emergencies, and may be required to participate in the 24-hour call-out system.
For an informal discussion about the role please contact Mike Gale, Campus Services Asset & Carbon Reduction Manager or Jane Hately, Recruitment and Staff Engagement Coordinator. However, please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Closing Date: 01 Jul 2026
Department: Operations & Facilities Support
Salary: £38,784 to £46,049
Residential Services Manager (KD13755) - Bath, BA2 7AY employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters personal and professional growth. With a strong commitment to employee well-being, we provide a comprehensive benefits package, including generous leave allowances, development opportunities, and support for work-life balance, all set in the beautiful city of Bath. Join us in creating a safe and welcoming environment for our students while enjoying the unique advantages of working at a leading university with a global reputation.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Services Manager (KD13755) - Bath, BA2 7AY
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We think you need these skills to ace Residential Services Manager (KD13755) - Bath, BA2 7AY
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Bath and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at University of Bath
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
