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For Companies At a Glance
- Tasks: Provide excellent customer service and create memorable experiences for students and guests.
- Company: Join the vibrant team at the University of Bath, celebrating diversity and inclusion.
- Benefits: Enjoy competitive salary, generous leave, discounts, and professional development opportunities.
- Why this job: Be the welcoming face of our community and make a real difference every day.
- Qualifications: Friendly personality and strong communication skills are essential.
- Other info: Flexible hours across multiple locations with great career growth potential.
The predicted salary is between 23350 - 24215 £ per year.
About the role
We are looking for a Receptions Assistant with excellent customer service skills to join our Residence Experience team. This role would be suited to someone with a friendly personality and someone who is eager to create memorable experiences for our students and commercial guests. With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will work across all receptions on a rota. These roles require a level of flexibility and availability to work across a variety of locations and hours, 7 days per week between 8am – 10pm.
About you
The post holder will be the first point of contact, acting at all times in a welcoming and professional manner, respecting both diversity and equal opportunity. The key purpose of the role is to carry out receptionist duties and respond immediately to general enquiries, by phone, email and in person. They will enjoy working with a wide variety of people and be able to build good working relationships with other University departments and key stakeholders.
Further information
This role is offered on a full time (36.5 hours per week) permanent basis. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Closing Date: 17 Feb 2026
Department: Operations & Facilities Support
Salary: £23,350 to £24,215
Residence Receptions Assistant (KD13383) - Bath, BA2 7AY employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Receptions Assistant (KD13383) - Bath, BA2 7AY
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Residence Receptions Assistant. This way, when you get that interview, you can show off your knowledge and enthusiasm for creating memorable experiences for students and guests.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at the university. This not only gives you insider info but also shows your genuine interest in the role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences where you’ve gone above and beyond to help someone – this will really impress the interviewers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our diverse and welcoming team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Residence Receptions Assistant (KD13383) - Bath, BA2 7AY
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and enthusiasm for creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention your customer service experience and how you can contribute to our diverse community at the university.
Keep It Professional: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website: Don’t forget to submit your application through our university website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Residence Receptions Assistant role. Familiarise yourself with the key responsibilities, such as handling enquiries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves interacting with a diverse range of people, be prepared to share examples of how you've successfully built relationships in previous roles. Think about times when you went above and beyond for a customer or resolved a conflict effectively. This will demonstrate your friendly personality and commitment to creating memorable experiences.
✨Flexibility is Key
The job requires flexibility in working hours and locations, so be ready to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or worked in different environments. This will show that you're a team player who can handle the demands of the role.
✨Embrace Diversity and Inclusion
The university values diversity and equal opportunity, so it's important to express your understanding and appreciation for these principles. Share any experiences you have working in diverse teams or how you respect different perspectives. This will align you with the university's commitment to creating an inclusive environment.
