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- Tasks: Provide excellent customer service and create memorable experiences for students and guests.
- Company: Join a diverse university with a welcoming and inclusive culture.
- Benefits: Enjoy generous leave, discounts, professional development, and a supportive work environment.
- Why this job: Be the first point of contact and make a positive impact on campus life.
- Qualifications: Friendly personality and strong communication skills are essential.
- Other info: Flexible hours across multiple locations with great career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a Receptions Assistant with excellent customer service skills to join our Residence Experience team. This role would be suited to someone with a friendly personality and someone who is eager to create memorable experiences for our students and commercial guests.
With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. You will work across all receptions on a rota. These roles require a level of flexibility and availability to work across a variety of locations and hours, 7 days per week between 8am – 10pm. This role is offered on a full time (36.5 hours per week) permanent basis.
The post holder will be the first point of contact, acting at all times in a welcoming and professional manner, respecting both diversity and equal opportunity. The key purpose of the role is to carry out receptionist duties and respond immediately to general enquiries, by phone, email and in person. They will enjoy working with a wide variety of people and be able to build good working relationships with other University departments and key stakeholders.
Diversity & Inclusion: We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
Benefits: We’re continually expanding our benefits package to better support you and enhance your experience with us. The following are examples of benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Residence Receptions Assistant in Bath employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Receptions Assistant in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the university and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for students and guests.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A friendly smile and a confident attitude can go a long way in making a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Residence Receptions Assistant in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and enthusiasm for creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention your customer service experience and how you can contribute to our Residence Experience team – we love seeing relevant examples!
Keep It Professional: While we want to see your personality, remember to keep your tone professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website: Don’t forget to submit your application through our university website! It’s the best way to ensure it gets to the right people. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residence Receptions Assistant. Familiarise yourself with the key duties like handling enquiries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves interacting with a diverse range of people, be prepared to share examples of how you've successfully built relationships in previous roles. Think about times when you went above and beyond for a customer or resolved a conflict effectively. This will demonstrate your friendly personality and commitment to creating memorable experiences.
✨Flexibility is Key
The job requires working across various locations and hours, so be ready to discuss your availability and willingness to adapt. Highlight any past experiences where you had to be flexible with your schedule or work environment, as this will show that you can handle the demands of the role.
✨Embrace Diversity and Inclusion
Given the university's commitment to diversity, be prepared to talk about how you respect and celebrate differences in the workplace. Share any experiences you have working in diverse teams or with under-represented groups, as this will align with the university's values and show that you’re a good fit for their culture.
