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- Tasks: Supervise reception staff and ensure outstanding customer service for students and guests.
- Company: Join the University of Bath, a diverse and inclusive workplace.
- Benefits: Enjoy generous leave, discounts, professional development, and a supportive work environment.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Previous customer service experience and ability to thrive in a fast-paced environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 24685 - 26093 £ per year.
About the role
Are you passionate about delivering outstanding customer experiences? We’re looking for a Residence Experience Receptions Supervisor to join our team. This is a 12-month fixed-term, full-time role (36.5 hours per week) requiring flexibility to work five days out of seven between 7:00am and 10:00pm. We have over 5,000 bedrooms, primarily occupied by students during term time, and which operate as a hotel for short stays and conferences during the summer months. We run several receptions both on campus and in the city to serve these customers. This position will predominantly involve supervising our City receptions. The Residence Experience team is responsible for ensuring outstanding service is delivered across all customer groups. In this supervisory role, you will supervise core and casual staff members and assist with their training. You will work closely with the City Experience Coordinator to ensure all City receptions deliver a consistent level of service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This position also entails establishing strong working relationships with other University departments and key stakeholders.
About you
You will have the ability to work in a fast-paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you’ve provided excellent customer service.
Further Information
This is a full-time, fixed-term position working 36.5 hours per week, with an expected end date of January 2027. For an informal discussion about the role, please contact Laima Machin, Campus Experience Team Leader or Calum Lloyd, City Experience Team Leader, however please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work.
Closing Date: 25 Feb 2026
Department: Management, Specialist and Administration
Salary: £24,685 to £26,093
Residence Experience Receptions Supervisor (KD13393) - Bath, BA2 7AY employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Experience Receptions Supervisor (KD13393) - Bath, BA2 7AY
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University of Bath. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and supervisory roles. Think of specific examples from your past experiences where you've excelled in these areas. We want you to shine and show them why you're the best fit for the Residence Experience Receptions Supervisor role!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if this is the right place for you. Plus, it’s a great way to make a lasting impression!
✨Tip Number 4
Apply through our website! Make sure you submit your application via the university's official site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Residence Experience Receptions Supervisor (KD13393) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how you've gone above and beyond in previous roles, so don’t hold back on those examples!
Show Your Passion: Let your enthusiasm for delivering outstanding customer experiences shine through. We love seeing candidates who are genuinely excited about the role and the impact they can make!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Apply Through Our Website: Don’t forget to submit your application through our university website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at University of Bath
✨Know Your Customer Service Examples
Make sure you have specific examples ready that showcase your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will help you demonstrate your passion for delivering outstanding customer experiences.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities of a Residence Experience Receptions Supervisor. Research the university's values and how they relate to customer service. This knowledge will show your enthusiasm for the role and help you answer questions more effectively.
✨Practice Your Communication Skills
Since this role involves communicating with customers in various ways, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle different customer scenarios. This will boost your confidence during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
