At a Glance
- Tasks: Be the friendly face of our sports facilities, handling enquiries and bookings.
- Company: Join the University of Bath's dynamic Sports Development & Recreation team.
- Benefits: Enjoy generous leave, pension schemes, and discounts at Team Bath gym.
- Other info: Full-time role with excellent career development opportunities in a diverse workplace.
- Why this job: Make a difference in a vibrant sports environment while supporting athletes and the community.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 25912 - 28503 £ per year.
The Department of Sports Development and Recreation at the University of Bath manages and organises a range of activities under the University’s sports brand - Team Bath. The Department aspires to create a world leading multi-sport environment providing activities, services and facilities for students, university staff, the local community and high-performance athletes. In addition, we are recognised by UK Sport as one of only six Elite Training Centres, providing the training base for around 250 international level athletes.
This is an opportunity to become part of a professional and progressive organisation at the leading edge of sport, health and fitness.
About the role
We are looking for an experienced Receptionist to join our team to enable the smooth running of our sports facilities. You will:
- be the first point of contact for all general sports enquiries and will have responsibility for booking and taking payments for facilities, classes, courses, and supporting the Operations team with day-to-day operations.
- play a vital role in supporting the Reception Manager in implementing the access policy and providing excellent customer service as part of our committed and dedicated Reception team.
There are physical elements to the role, including assisting with security incidents and the emergency process when evacuating customers and users safely from the facilities.
About you
You should have:
- experience working with a range of customers and age groups
- excellent interpersonal and customer care skills
- sound IT skills to enable you to deliver high standards of service to our students, staff, public, high performance sports partners and visiting athletes.
Further information
This is a full-time position and you will be required to work an average of 36.5 hours per week over a 3-week rotating rota covering the facility opening hours and business needs between 0545-2230 (weekdays) and 0730-1930 (weekends). Due to the working hours and shift pattern, this role is only suitable for those aged 18 years and over. This role requires a basic DBS check which we would organise for you, and we will support you with all the training you need to thrive in this inspiring environment.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance including reduced working hours over Christmas
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- An excellent reward package that recognises the talents of our diverse workforce
- Employee assistance services through Health Assured, including access to the Wisdom app
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Receptionist (Sports Training Village) in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to professional development, employees benefit from comprehensive training opportunities and a supportive culture that values work-life balance. Located in a vibrant city, the university provides a fulfilling career path for those looking to make a meaningful impact in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Sports Training Village) in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Bath. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Bath before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (Sports Training Village) in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Bath:Your cover letter is your chance to shine! Tell us why you want to work at University of Bath specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Bath!
How to prepare for a job interview at University of Bath
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
