At a Glance
- Tasks: Lead operations for student accommodation, ensuring top-notch service and safety.
- Company: Join a diverse university committed to inclusivity and excellent student experiences.
- Benefits: Generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Dynamic workplace with a focus on wellbeing and career growth.
- Why this job: Make a real impact on student living while developing your leadership skills.
- Qualifications: Experience in team management within fast-paced environments is essential.
The predicted salary is between 31236 - 37694 £ per year.
If you’re an organised, people-focused team leader who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience!
About the role
As ResLife Operations Manager, you will oversee the delivery of cleaning and portering services across a portfolio of university residences, ensuring high standards of customer service, safety, and operational efficiency. You’ll lead both the academic-year student accommodation operation and the summer commercial business, managing resources, budgets, and staff to deliver a seamless service. Working closely with colleagues across campus, you’ll play a key role in coordinating operations, improving processes, and acting as a duty manager during peak periods.
About you
You will be an organised and proactive leader with experience managing teams in a fast-paced operational environment, ideally within accommodation, hospitality, or facilities services. With strong communication and problem-solving skills, you can balance customer focus with financial and operational control. You’re confident managing people, driving performance, and handling complex situations, and you take pride in delivering excellent service while supporting staff development and fostering a positive, inclusive working environment.
Further information
This is a full-time role working 36.5 hours per week over a variable shift pattern, 5 days out of 7. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Be Well at Bath
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including: Staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks that enable you to be at your best and thrive.
Closing Date: 23 Jun 2026
Department: Operations & Facilities Support
Salary: £31,236 to £37,694
Operations Manager (Reslife) (CC13724) - Bath, BA2 7AY employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters personal and professional growth. With generous benefits such as a substantial annual leave allowance, employer-contributory pension schemes, and extensive development opportunities, employees are supported in achieving a healthy work-life balance while contributing to a positive student living experience. Located in the beautiful city of Bath, staff enjoy local discounts and a family-friendly workplace, making it a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Reslife) (CC13724) - Bath, BA2 7AY
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University of Bath. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University of Bath
Don't be shy about reaching out to University of Bath directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager (Reslife) (CC13724) - Bath, BA2 7AY
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Bath and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University of Bath
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
