At a Glance
- Tasks: Sort, process, and distribute mail while providing excellent customer service.
- Company: Join a diverse university with a strong commitment to student experience.
- Benefits: Enjoy a £1,000 bonus, generous leave, and professional development opportunities.
- Other info: Flexible hours and a supportive work environment await you!
- Why this job: Be part of a vibrant campus community and make a difference in students' lives.
- Qualifications: Customer service experience and basic IT skills required.
The predicted salary is between 25529 - 25529 £ per year.
This role is eligible for the Campus Services New Starter Bonus (£1,000) and Campus Services Refer a Friend bonus. The Role of the Mail Service Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus, making deliveries and collections or helping students through a customer-focused counter service. Full details are available on the job description on our website.
Our student parcel collection centre is just one of the great services we provide to our resident students, and we take great pride in providing a great student experience. Some IT experience is essential as we process outgoing mail utilising modern Franking technology and use modern tracking software and hardware to provide service excellence.
The hours of work are 36.5 hours per week, worked between 08:30 and 18:45 Monday to Friday, and 08:20 to 12:30 on Saturdays.
About you
- Strong organisational skills
- Experience in customer service
- Flexibility and adaptability
- Clear written and spoken communication
- Basic computer literacy
- A valid UK driving licence
This role is offered on a full-time, permanent basis, 36.5 hours per week.
For an informal discussion about the role, please contact Jason Carpenter, Mail Services Manager, or Jane Hately, Recruitment and Staff Engagement Coordinator. Please ensure that you submit your application through the University website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university.
We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work/life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and an interest-free loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks that enable you to be at your best and thrive.
Mail Services Assistant in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. With generous benefits such as a £1,000 new starter bonus, extensive professional development opportunities, and a commitment to employee wellbeing, staff can thrive in a supportive environment while contributing to a positive student experience on the beautiful Claverton Down campus.
StudySmarter Expert Advice🤫
We think this is how you could land Mail Services Assistant in Bath
✨Tip Number 1
Get to know the role and the department! Research the Mail Services team and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the Campus Services family.
✨Tip Number 2
Practice your customer service skills! Since this role involves interacting with students, think of scenarios where you can demonstrate your ability to handle queries and provide excellent service. Role-playing with a friend can be super helpful!
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed tasks or projects. Being able to articulate how you keep things running smoothly will definitely impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone already working here, mention them when you apply for that extra bonus opportunity!
We think you need these skills to ace Mail Services Assistant in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've helped others and made their day better, so share those stories!
Be Organised and Clear:Since this role involves sorting and processing mail, it’s super important to demonstrate your organisational skills. Keep your application tidy and make your points clear – we love a well-structured application!
Tech Savvy? Let Us Know!:We’re using modern technology for mail processing, so if you’ve got any IT experience, don’t hold back! Mention any relevant software or tools you’ve used to show us you’re ready to hit the ground running.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at University of Bath
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mail Services Assistant. Familiarise yourself with sorting, processing, and distributing mail, as well as the customer service aspect. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with students, be prepared to discuss your previous customer service experience. Think of specific examples where you went above and beyond to help someone. This will demonstrate your ability to provide excellent service, which is key for this position.
✨Brush Up on Your IT Skills
As the job requires basic computer literacy and familiarity with modern tracking software, it’s a good idea to review any relevant IT skills before the interview. If you have experience with franking technology or similar systems, be ready to talk about it. This will show that you can hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. You might want to inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
