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- Tasks: Provide top-notch IT and AV support to students and staff in a dynamic environment.
- Company: Join the University of Bath, a world-leading institution with a diverse community.
- Benefits: Enjoy competitive salary, generous leave, discounts, and professional development opportunities.
- Why this job: Kickstart your tech career while solving real-world problems and making a difference.
- Qualifications: Passion for technology, customer service skills, and basic hardware repair experience.
- Other info: Be part of a supportive team with excellent growth potential in a vibrant workplace.
The predicted salary is between 26707 - 30378 £ per year.
This is a great opportunity for you to develop your IT and Audio Visual (AV) career. You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About the role:
You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focused university. As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching, and learning activities across the university.
Your key activities will include:
- Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
- Investigating and providing basic hardware and audio visual repairs.
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
- Helping to develop our knowledge base and self-help guides.
- Work on projects/small works as required and as staff resource allows.
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
- Great customer service skills with the ability to communicate with a wide range of people.
- Either through study, personal interest or work you will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and/or Audio Visual equipment.
- Experience using a variety of common Office software.
- Ideally have some experience of basic hardware repairs.
- Be self-motivated.
- Be able to work alone, in a team or with your peers.
- Have excellent interpersonal skills.
- Enjoy working in a customer-facing fast-paced environment and be able to multitask and prioritise effectively.
This role is offered on a full-time (36.5 hours per week) permanent basis.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you:
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Closing Date: 22 Feb 2026
Department: Management, Specialist and Administration
Salary: £26,707 to £30,378
IT and AV Support Technician (KD13157R) - Bath, BA2 7AY employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and AV Support Technician (KD13157R) - Bath, BA2 7AY
✨Tip Number 1
Get to know the company! Research the University of Bath and its culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting IT and AV issues, practice common scenarios you might face. Being ready to demonstrate your skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at the University of Bath.
We think you need these skills to ace IT and AV Support Technician (KD13157R) - Bath, BA2 7AY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT and AV Support Technician role. Highlight any relevant tech experience, customer service skills, and problem-solving abilities to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology and how you can contribute to our team. Share specific examples of your past experiences that relate to the job description – we love a good story!
Show Off Your Communication Skills: Since this role involves interacting with students and staff, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: Don’t forget to submit your application through our university website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Bath
✨Know Your Tech
Brush up on your knowledge of various operating systems and audio-visual equipment. Be ready to discuss your experience with Windows, MacOS, or any AV tech you've worked with. This will show that you're not just passionate about technology but also have the practical skills to back it up.
✨Customer Service is Key
Since this role involves a lot of interaction with students and staff, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or helped someone understand a tech problem. This will highlight your interpersonal skills and ability to communicate effectively.
✨Problem-Solving Mindset
Be ready to demonstrate your problem-solving abilities. You might be asked to walk through how you would approach a specific IT or AV issue. Practise explaining your thought process clearly and logically, as this will showcase your analytical skills and hands-on approach.
✨Show Your Team Spirit
This position is all about teamwork, so think of examples where you've successfully collaborated with others. Whether it's working on a project or helping a colleague, showing that you can work well in a team will make you stand out as a candidate who fits into their supportive environment.
