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- Tasks: Provide top-notch IT and AV support to students and staff in a dynamic environment.
- Company: Join a world-leading university with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Why this job: Kickstart your tech career while solving real-world problems every day.
- Qualifications: Passion for technology and great customer service skills are essential.
- Other info: Be part of a supportive team with excellent growth potential.
The predicted salary is between 26707 - 30378 £ per year.
This is a great opportunity for you to develop your IT and Audio Visual (AV) career. If you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About the role
Working in IT and Audio Visual Support:
You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.
As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:
- Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
- Investigating and providing basic hardware and audio visual repairs.
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
- Helping to develop our knowledge base and self-help guides.
- Work on projects/small works as required and as staff resource allows.
About you
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
- Great customer service skills with the ability to communicate with a wide range of people.
- Either through study, personal interest or work, you will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and/or Audio Visual equipment.
- Experience using a variety of common Office software.
- Ideally have some experience of basic hardware repairs.
- Be self-motivated.
- Be able to work alone, in a team or with your peers.
- Have excellent interpersonal skills.
- Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.
This role is offered on a full time (36.5 hours per week) permanent basis. For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) or Felipe Vergara, IT & AV Support Engineer (Team Lead), however, please ensure that you submit your application through the University website by uploading your CV.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
What we can offer you:
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and LinkedIn.
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
IT and AV Support Technician in Bath employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and AV Support Technician in Bath
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific IT and AV challenges. Show them your problem-solving skills and passion for tech!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace IT and AV Support Technician in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT and AV Support Technician role. Highlight relevant experience, especially any hands-on work with hardware or software, and showcase your customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Share specific examples of how you've tackled challenges in the past, and let us know why you're excited about joining our team.
Show Off Your Communication Skills: Since this role involves interacting with students and staff, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to highlight experiences where you've effectively communicated technical information to non-technical people.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures that your application is considered. Plus, it shows you're serious about joining our awesome team!
How to prepare for a job interview at University of Bath
✨Know Your Tech
Brush up on your knowledge of operating systems like Windows and MacOS, as well as common audio-visual equipment. Be ready to discuss any relevant experience you have with hardware repairs or troubleshooting, as this will show your passion for technology.
✨Customer Service is Key
Since this role involves a lot of interaction with students and staff, practice your customer service skills. Think of examples where you've successfully helped someone solve a problem, and be prepared to share these during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles or studies related to IT and AV support. Highlight how you approached these problems and what solutions you implemented, demonstrating your hands-on experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
