At a Glance
- Tasks: Lead the development of CRM solutions to enhance stakeholder relationships at the University.
- Company: Join the University of Bath, a diverse and inclusive institution with a global reputation.
- Benefits: Enjoy generous leave, professional development, and discounts on gym and tuition fees.
- Other info: Be part of a supportive environment that values diversity and offers excellent career growth.
- Why this job: Shape the future of CRM while making a real impact on the university community.
- Qualifications: Experience with CRM applications and strong stakeholder engagement skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Relationship Management (CRM) Service Owner role at University of Bath. Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders? Stakeholder engagement is central to the University’s success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.
Based within the Marketing team, the CRM Service Owner will hold a cross-organisational mandate to own and develop a stable, scalable CRM environment. You will define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University. This is an exciting time to join. Our CRM Futures programme is already delivering tangible benefits and is backed by strong senior leadership sponsorship.
Building on this momentum, you will provide expert advice, act as a business ambassador for Agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered. You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.
About You
- Has significant experience working with CRM applications in a complex organization
- Enjoys monitoring product performance and analysing data to drive improvement
- Is confident engaging with stakeholders at all levels of the organisation
- Can translate technical concepts into clear, meaningful business benefits
- Has experience working with external suppliers and an understanding of procurement processes
- Can see the bigger picture and understand how CRM strategy supports organisational priorities
This role is offered on a full time (36.5 hours per week) permanent basis. For an informal discussion, please contact Corinne Evans, Executive Director (External Relations), or Peter McSweeney, Project Manager. However, please ensure that you submit your application through the University of Bath website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.
We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We’re very proud to be a signatory of the Armed Forces Covenant; an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
Benefits
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and LinkedIn.
Terms and Conditions of Employment
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Customer Relationship Management (CRM) Service Owner in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to professional development, employees benefit from comprehensive training opportunities and a supportive culture that values work-life balance. Located in a vibrant city, the university provides a fulfilling career path for those looking to make a meaningful impact in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management (CRM) Service Owner in Bath
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Bath on LinkedIn. Ask them about their experiences and any tips they might have for your application. It’s all about making connections that can give you an edge!
✨Tip Number 2
Prepare for the interview by researching the university's CRM initiatives. Show us you’re genuinely interested in how CRM shapes stakeholder relationships. Bring specific examples of how you’ve successfully engaged stakeholders in your past roles.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. We want to hear how you can contribute to the CRM Futures programme and what unique insights you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the University of Bath.
We think you need these skills to ace Customer Relationship Management (CRM) Service Owner in Bath
Some tips for your application 🫡
Show Your Passion for CRM:When writing your application, let us see your enthusiasm for Customer Relationship Management. Share specific examples of how you've engaged with stakeholders and improved CRM processes in your previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that align with the CRM Service Owner role. We want to see how you can contribute to our strategic ambitions!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the responsibilities of the role. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through the University of Bath website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at University of Bath
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM applications relevant to the role. Familiarise yourself with their features, benefits, and how they can drive stakeholder engagement. This will help you demonstrate your expertise and show that you can effectively communicate the value of CRM solutions.
✨Engage with Stakeholders
Prepare to discuss your experience in engaging with various stakeholders. Think of examples where you’ve successfully communicated technical concepts in a way that resonates with non-technical audiences. This will highlight your ability to bridge the gap between technology and business needs.
✨Showcase Your Analytical Skills
Be ready to talk about how you monitor product performance and use data to drive improvements. Bring specific examples of how your analytical skills have led to successful CRM initiatives in the past. This will illustrate your capability to deliver measurable value across an organisation.
✨Demonstrate Your Vision
Articulate a clear vision for CRM that aligns with the university's strategic ambitions. Think about how you would approach developing a stable and scalable CRM environment. This will show that you understand the bigger picture and are prepared to lead CRM initiatives effectively.
