At a Glance
- Tasks: Lead hospitality operations, ensuring compliance and excellent customer experiences.
- Company: Join a vibrant Students' Union committed to growth and development.
- Benefits: Generous leave, pension schemes, discounts, and professional development opportunities.
- Other info: Supportive workplace focused on wellbeing and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while advancing your leadership career.
- Qualifications: Experience in hospitality management and strong compliance oversight skills.
The predicted salary is between 40582 - 49600 £ per year.
The Commercial Operations & Compliance Manager is a key leadership role within Commercial Services, responsible for the day-to-day operational management of the 's commercial portfolio.
About the role Reporting to the Head of Commercial Services, you will provide leadership across hospitality operations, ensuring services are delivered safely, efficiently, and in compliance with all relevant legislation, policies, and procedures.
- You will
- lead on operational compliance, including Health & Safety, Food Safety, Licensing, and operational assurance, whilst supporting the delivery of financial and operational objectives.
- be responsible for maintaining high operational standards, developing teams, managing risk, and ensuring an excellent customer experience across the commercial operation.
- provide line management and support to the Licensed Trade Manager and work closely with colleagues across the Students' Union and University to support the successful delivery of Commercial Services.
This role plays a critical part in ensuring the Students' Union's commercial operations remain compliant, financially sustainable, and well-positioned to support future growth and development.
For an informal discussion about the role please contact Polly Hawker, Director of Student Life at .
We are looking for an experienced operational leader who can balance strong compliance oversight with a passion for delivering excellent customer experiences.
- have a track record of successfully managing hospitality, catering, licensed trade, or customer-facing commercial operations and be comfortable leading teams in a fast-paced environment.
- be someone who enjoys improving standards, developing people, and creating efficient, well-run operations.
- be confident working across a broad range of responsibilities, from operational planning and financial performance through to Health & Safety, Food Safety, and Licensing compliance.
- have excellent organisational and communication skills and be able to build strong working relationships with colleagues, stakeholders, and external partners.
Most importantly, you will be a proactive problem-solver who takes ownership, leads by example, and is committed to continuous improvement.
This role would suit someone looking to take the next step in their operational leadership career, or an experienced manager seeking a broader role with responsibility for compliance, people management, and operational performance within a diverse commercial environment.
- What we can offer you
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, Linked In Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- A
- An excellent reward package that recognises the talents of our diverse workforce
- and to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us and .
- Be Well at Bath
We're committed to creating a health-supporting working environment where everyone can thrive and be at their best.
We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
- #J-18808-Ljbffr
Commercial Operations & Compliance Manager in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to professional development, employees benefit from comprehensive training opportunities and a supportive culture that values work-life balance. Located in a vibrant city, the university provides a fulfilling career path for those looking to make a meaningful impact in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations & Compliance Manager in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University of Bath. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University of Bath
Don't be shy about reaching out to University of Bath directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commercial Operations & Compliance Manager in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Bath and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University of Bath
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
