At a Glance
- Tasks: Lead reception operations and deliver an excellent front-of-house experience for students and guests.
- Company: Join the University of Bath, a diverse and inclusive environment.
- Benefits: Enjoy generous leave, pension schemes, and discounts on gym and courses.
- Other info: Flexible hours during peak periods with excellent career development opportunities.
- Why this job: Make a real impact in student accommodation while developing your leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26707 - 30378 £ per year.
We are seeking a proactive, customer‑focused Campus Experience Team Leader to lead reception operations across student and commercial accommodation at the University of Bath. This is a key leadership role responsible for delivering an excellent front‑of‑house experience for students, guests, and visitors. You will oversee reception teams across multiple sites, ensuring consistent service standards, smooth operations, and a welcoming environment that reflects University values. Working closely with the Campus Experience Manager and wider Campus Services teams, you will support student arrivals, commercial activity, and day‑to‑day accommodation operations. Flexibility is required during peak periods (June–September), including early mornings, evenings, and weekends.
About you
- Experienced in delivering excellent customer service in a busy environment
- Confident in supervising, training, and developing staff
- Highly organized with strong attention to detail
- Calm and effective under pressure, with strong problem‑solving skills
- Skilled at managing competing priorities and deadlines
- A strong communicator, both written and verbal
- Comfortable using IT systems, databases, and Microsoft Office
- A collaborative team player with a flexible and positive approach
Experience in higher education, accommodation services, or reception/front‑of‑house operations would be an advantage.
Further information
This role is offered on a full‑time, permanent basis, 36.5 hours per week.
Benefits
- Employee assistance services through Health Assured, including access to the Wisdom app
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
- Local discounts, including free entry to the Holburne Museum in Bath
- An excellent reward package that recognises the talents of our diverse workforce
We’re committed to creating a health‑supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university.
We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
Campus Experience Team Leader x 2 in Bath employer: University of Bath
The University of Bath is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional development. With generous benefits including a supportive pension scheme, extensive annual leave, and opportunities for personal growth through training and local discounts, we foster an inclusive environment where diverse talents thrive. Join us in delivering outstanding service to our students and guests while enjoying the unique advantages of working in a prestigious higher education setting in the beautiful city of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience Team Leader x 2 in Bath
✨Tip Number 1
Get to know the University of Bath and its values. When you walk into that interview, show us how your experience aligns with what we stand for. Research the campus culture and think about how you can contribute to creating a welcoming environment for students and guests.
✨Tip Number 2
Practice your communication skills! As a Campus Experience Team Leader, you'll need to be a strong communicator. Try role-playing common interview questions with a friend or in front of a mirror to boost your confidence and ensure you articulate your thoughts clearly.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past where you've successfully handled challenges in a busy environment. We want to hear how you kept calm under pressure and managed competing priorities—this will really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and keen on joining our team. We can't wait to see your application!
We think you need these skills to ace Campus Experience Team Leader x 2 in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled busy environments and kept things running smoothly, so share specific examples that showcase your skills!
Be a Team Player:As a Campus Experience Team Leader, you'll be leading a team, so it's crucial to demonstrate your ability to supervise and develop staff. Tell us about your leadership style and how you’ve successfully trained others in the past.
Keep It Organised:We love a candidate who’s highly organised! When writing your application, make sure to structure it well and pay attention to detail. This will show us that you can manage competing priorities effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at University of Bath
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Campus Experience Team Leader role. Familiarise yourself with the responsibilities, especially around customer service and team leadership. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of specific situations where you resolved issues or improved the customer experience, as these stories will resonate well.
✨Demonstrate Leadership Qualities
As a team leader, you’ll need to show that you can supervise and develop staff effectively. Be ready to discuss your leadership style and provide examples of how you’ve successfully managed teams in the past, particularly in busy environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about how you would manage competing priorities during peak periods, and be prepared to share your thought process and decision-making strategies.
