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- Tasks: Support teaching in new pharmacy facilities and provide 2nd line IT support across campus.
- Company: Join the University of Plymouth, a hub for health and social care education.
- Benefits: Enjoy a competitive salary, full-time hours, and a collaborative work environment.
- Why this job: Make a real impact on over 4,500 students while working with cutting-edge technology.
- Qualifications: Ideal for tech-savvy individuals with a passion for education and IT support.
- Other info: Fixed-term contract with opportunities for professional growth and development.
The predicted salary is between 30505 - 36924 £ per year.
Job title: IT Support Engineer Department: Life Sciences Salary: Starting from £30,505, rising to £36,924 Contract Type: Full Time, Fixed Term Closing date: Sunday 15 December 2024 Reference: ED12249 About the role Based at the University of Plymouth, you will be supporting teaching in brand-new, purpose-built pharmacy facilities, as well as laboratory and general teaching space across campus and working alongside staff teaching over 4,500 health and social care students in the Faculty of Health. You will be part of a team responsible for the provision of 2nd line support for specialist or advanced usage of all equipment, software and services supported by Digital Data and Technology (DDaT) at the University of Bath. This team is responsible for providing 2nd line field support for all use of IT equipment, software and services supported by DDaT. The Senior Service Analyst will work in collaboration with administrative and academic staff in order to offer operational learning technology support and advice, and to proactively support staff in their use of key learning systems and tools (for example Moodle, Xerte, PebblePad and Panopto). You will act as the point of escalation for incidents and changes and will provide technical leader…
IT Support Engineer employer: University of Bath Careers
Contact Detail:
University of Bath Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific software and tools mentioned in the job description, such as Moodle, Xerte, PebblePad, and Panopto. Having hands-on experience or knowledge about these platforms will give you a significant edge during the interview.
✨Tip Number 2
Highlight any previous experience you have in providing 2nd line support or working in educational environments. Be ready to discuss how you've successfully resolved technical issues in similar settings.
✨Tip Number 3
Show your enthusiasm for supporting health and social care education. Research the University of Plymouth and its Faculty of Health to understand their mission and values, and be prepared to express how you align with them.
✨Tip Number 4
Network with current or former employees of the University of Plymouth or similar institutions. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Support Engineer position. Understand the specific responsibilities and requirements, especially the focus on supporting teaching and advanced usage of IT equipment.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in educational settings. Emphasize any experience with learning technologies like Moodle or Panopto, as well as your ability to work collaboratively with academic staff.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for supporting education through technology. Mention specific examples of how you've provided 2nd line support in previous roles and how you can contribute to the Faculty of Health at the University of Plymouth.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at University of Bath Careers
✨Understand the Role
Make sure you have a clear understanding of the IT Support Engineer role and its responsibilities. Familiarize yourself with the specific software and tools mentioned in the job description, such as Moodle and Panopto, as this will show your preparedness and interest.
✨Showcase Your Technical Skills
Be ready to discuss your technical skills and experiences related to 2nd line support. Prepare examples of past situations where you successfully resolved technical issues or provided support to users, highlighting your problem-solving abilities.
✨Emphasize Collaboration
Since the role involves working closely with academic and administrative staff, be prepared to talk about your experience in collaborative environments. Share examples of how you've effectively communicated and worked with others to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
