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- Tasks: Support students by providing advice and information across various services.
- Company: University of Aberdeen, committed to evolving student support.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in customer service and a friendly, empathetic approach.
- Other info: Flexible working locations with potential for career advancement.
The predicted salary is between 25255 - 26707 £ per year.
Student Support has seen rapid change in recent years and as a result, there has been a noticeable increase in institutional responsibilities and raised student expectations in the support that we deliver. The University of Aberdeen Student Support Services are seeking to recruit a new Administration Assistant to ensure that our services can support students with a range of individual requirements, and that our services evolve to meet the expanding needs and expectations of the student population.
This will involve working closely with colleagues across support services and the wider University and our students. This role will support a range of functions across Student Support Services, including our Student Advice & Support team, Multi-Faith Chaplaincy and our University Counselling service. The post will primarily be based within the Student Advice & Support Office, but will support all of our services, and may require the postholder to work across the different locations.
This is a varied role and the successful candidate will work to assist in the delivery of support to students across our campuses in each of our frontline Student Support Service locations. There is considerable daily contact with students (in person, via email, and via telephone) who access front line services looking for advice and information on a wide range of topics and a friendly, empathetic, and reassuring manner is essential.
The successful candidate must be able to demonstrate a clear understanding of appropriate boundaries, and an awareness of when to signpost/escalate queries beyond the scope of their role. The successful candidate must be able to adapt to working in different environments and should have experience of working in a busy office, and in frontline customer/student facing role.
It is likely that working locations, and priorities, will evolve as the post continues with an initial focus on supporting our Student Advice & Support office and administering financial elements of our service delivery. At times lone working in an office will be required due to the nature of the service delivery offered.
Salary will be at the appropriate point on the Grade 3 salary scale, (£25,255 - £26,707 per annum) and negotiable with placement according to qualifications and experience.
Informal enquiries should be made to Sara Misuri, Student Support Administrator (Sara.misuri@abdn.ac.uk).
In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa.
To apply online for this position visit www.abdn.ac.uk/jobs
Job Reference Number: SUP186S
The closing date for the receipt of applications is 02 April 2026.
Student Support Admin: Frontline Office Assistant employer: University Of Aberdeen
Contact Detail:
University Of Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Admin: Frontline Office Assistant
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Student Support Services and their functions. This way, when you get that interview, you can show off your knowledge and passion for helping students.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at university events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to student support roles. Think about scenarios where you've demonstrated empathy and problem-solving skills, as these will be key in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and supporting students at the University of Aberdeen.
We think you need these skills to ace Student Support Admin: Frontline Office Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Support Admin. We want to see how you can contribute to our mission of supporting students effectively!
Show Your Empathy: Since this role involves daily contact with students, it’s crucial to convey your friendly and empathetic nature in your application. Share examples of how you've helped others in a similar setting to demonstrate your suitability.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at University Of Aberdeen
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Admin. Familiarise yourself with the services offered by the University of Aberdeen and think about how your skills can contribute to supporting students effectively.
✨Show Empathy and Communication Skills
Since this role involves daily contact with students, be prepared to demonstrate your ability to communicate clearly and empathetically. Think of examples from your past experiences where you've successfully helped someone in need or resolved a conflict.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare scenarios where you had to signpost or escalate issues, showcasing your understanding of boundaries and when to seek help.
✨Flexibility is Key
This role requires adaptability to different environments and tasks. Be ready to discuss how you've managed change in previous roles and your willingness to take on varied responsibilities as they arise.