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- Tasks: Support students by providing advice and information across various services.
- Company: University of Aberdeen, dedicated to enhancing student support.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and a friendly, empathetic approach.
- Other info: Flexible working locations with potential for career advancement.
The predicted salary is between 25255 - 26707 £ per year.
Student Support has seen rapid change in recent years and as a result, there has been a noticeable increase in institutional responsibilities and raised student expectations in the support that we deliver. The University of Aberdeen Student Support Services are seeking to recruit a new Administration Assistant to ensure that our services can support students with a range of individual requirements, and that our services evolve to meet the expanding needs and expectations of the student population.
This will involve working closely with colleagues across support services and the wider University and our students. This role will support a range of functions across Student Support Services, including our Student Advice & Support team, Multi‑Faith Chaplaincy and our University Counselling service. The post will primarily be based within the Student Advice & Support Office, but will support all of our services, and may require the postholder to work across the different locations.
This is a varied role and the successful candidate will work to assist in the delivery of support to students across our campuses in each of our frontline Student Support Service locations. There is considerable daily contact with students (in person, via email, and via telephone) who access front line services looking for advice and information on a wide range of topics and a friendly, empathetic, and reassuring manner is essential.
The successful candidate must be able to demonstrate a clear understanding of appropriate boundaries, and an awareness of when to signpost/escalate queries beyond the scope of their role. The successful candidate must be able to adapt to working in different environments and should have experience of working in a busy office, and in frontline customer/student facing role. It is likely that working locations, and priorities, will evolve as the post continues with an initial focus on supporting our Student Advice & Support office and administering financial elements of our service delivery. At times lone working in an office will be required due to the nature of the service delivery offered.
Salary will be at the appropriate point on the Grade 3 salary scale, (£25,255 - £26,707 per annum) and negotiable with placement according to qualifications and experience.
Informal enquiries should be made to Sara Misuri, Student Support Administrator (Sara.misuri@abdn.ac.uk).
In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa.
To apply online for this position visit www.abdn.ac.uk/jobs.
Job Reference Number: SUP186S
Closing date for the receipt of applications: 02 April 2026
Administration Assistant employer: University Of Aberdeen
Contact Detail:
University Of Aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Aberdeen. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest in the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. We should also think about how our past experiences align with the job description. Confidence is key!
✨Tip Number 3
Show off our soft skills! Since this role involves daily contact with students, we need to highlight our empathy and communication skills during interviews. Real-life examples will make our case stronger.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your experience in student support and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Your Empathy: Since this role involves daily contact with students, it’s crucial to demonstrate your friendly and empathetic nature. Use examples from your past experiences where you’ve successfully supported others, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication, especially in a busy office environment like ours.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at University Of Aberdeen
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration Assistant role. Familiarise yourself with the Student Support Services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves daily contact with students, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully supported individuals or resolved conflicts. This will highlight your ability to connect with students and provide the reassurance they need.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the evolving needs of the student population, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.