At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a supportive NHS GP Practice in Bath with a vibrant team atmosphere.
- Benefits: Enjoy a competitive salary, NHS pension, and an Employee Assistance Programme.
- Other info: Flexible shifts available, perfect for students balancing studies and work.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 26500 - 27500 € per year.
The University Medical Centre in Bath is looking for two enthusiastic, confident and reliable full-time Patient Care Coordinators / Medical Receptionists to join our friendly GP Practice team. The roles are permanent and we are looking for the successful candidates to join us as soon as possible. Having worked in General Practice or in a similar health care organisation is helpful but it is not essential as full training will be provided by our in-house team.
The role involves face to face interaction with the public, over the telephone and managing communications via email and online systems. Hours and shifts will be discussed at the interview stages and the successful candidates will need to be available to work a flexible shift pattern to support a combination of early shifts, usually from 08:00-16:00 and later shifts from 10:00-18:30 across a weekly rota schedule. Starting salary will be based on experience, but will not be less than a minimum of £12.71 an hour and will be reviewed at six months.
Main duties of the job include:
- Acting as the first point of contact at the practice to offer support and advice to help signpost patients and service users to the appropriate health care services.
- Becoming familiar with practice and local community services and having contact with a wider team to ensure effective and efficient utilisation of current patient pathways.
- Supporting the reception and general administrative team to help in the booking of patient appointments.
- Providing general assistance to the general practice team and projecting a positive and friendly image to patients and other visitors, both in person and via the telephone.
- Booking of appointments, taking telephone enquiries and ensuring the smooth running of the clinical day to day surgeries whilst working on the front desk in the Practice.
- Performing a variety of administrative tasks including the registration of new patients, managing incoming and outgoing mail and communications, processing repeat prescriptions and processing data entry and recording information in line with Practice guidance and policy.
About us: The University Medical Centre is an NHS GP Practice based on North Road in Bath. The Practice has a large patient population comprising mainly of University students and staff and we also have a small number of patients from the local residential population. We are a small but friendly team and offer an Employee Assistance Programme and NHS pension.
Job responsibilities include:
- Acting as the first point of call for all patient enquiries and ensuring an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Dealing with all general enquiries, explaining procedures and making new and follow-up appointments, signposting to appropriate services and recording requests for home visits.
- Being responsible for the scheduling of appropriate clinical consultations and using judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed.
- Developing and maintaining a clear understanding and knowledge of the local services and availability to ensure effective and efficient use of the appropriate practice teams.
- Actioning repeat prescription requests, preparing lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advising patients of relevant charges for private non-NHS services, accepting payment and issuing receipts for same.
- Entering new patient registrations on to the IT clinical system (TPP / SystmOne).
- Updating the clinical system for patient changes of registration status as notified.
- Requesting patient registration deductions from the clinical system as appropriate.
- Undertaking any other additional administrative duties appropriate to the post as requested by the Partners or the Practice.
Patient Care Coordinator / Medical Receptionist employer: University Medical Centre
The University Medical Centre in Bath is an excellent employer, offering a supportive and friendly work environment where employees can thrive. With comprehensive training provided, flexible shift patterns, and a commitment to employee well-being through initiatives like the Employee Assistance Programme and NHS pension, we prioritise both professional growth and personal satisfaction. Join our dedicated team and make a meaningful impact on the health and well-being of our diverse patient population.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator / Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the University Medical Centre. Familiarise yourself with their services and patient demographics. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and communication. Think about scenarios where you've helped someone or resolved an issue, as these examples will showcase your skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear something professional yet comfortable, so you feel confident when meeting the team and potential patients.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your details reach us quickly and efficiently, plus you’ll get all the latest updates about the role.
We think you need these skills to ace Patient Care Coordinator / Medical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you're excited about joining our friendly team and helping our patients. A little enthusiasm goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience, even if it’s not directly in healthcare. We appreciate skills from various backgrounds, so don’t hesitate to showcase how your past roles can benefit us at the University Medical Centre.
Be Clear and Concise:Keep your application straightforward and to the point. We love clarity! Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Care Coordinator / Medical Receptionist. Familiarise yourself with the tasks mentioned in the job description, like booking appointments and managing patient enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves face-to-face interaction and telephone communication, practice how you would handle common patient queries. You could even role-play with a friend to get comfortable explaining procedures or signposting patients to services. Clear and confident communication is key!
✨Show Your Team Spirit
The University Medical Centre values a friendly team environment, so be prepared to discuss your experience working in teams. Share examples of how you've collaborated with others in previous roles, especially in a healthcare setting, to show that you can contribute positively to their team.
✨Be Ready for Flexibility
The job requires a flexible shift pattern, so be ready to discuss your availability during the interview. Highlight your willingness to adapt to different shifts and your understanding of the importance of being reliable in a healthcare setting. This shows you're committed to supporting the practice's needs.
